Clerical Assistant 2 - Norristown State Hospital

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 33,000 - 41,000; Full time

Job summary

Commonwealth of Pennsylvania’s Department of Human Services is seeking a Clerical Assistant 2 to support Norristown State Hospital. This role helps keep records, communications, reports, and office operations organized while delivering accurate information and dependable service.

You will handle database management, office coordination, and meeting support, with telework not offered. Salary starts at $36,831 per year, and you will work 37.5 hours weekly, 8:00 AM to 4:00 PM.

Qualifications

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent), or graduation from high school, or an equivalent combination of experience and training.

Responsibilities

• Database management: maintain patient, family, and referral databases and prepare information for reports.
• Office coordination: manage supplies, distribute mail, file organization, memos, and daily operations.
• Records processing: handle applications and documentation for identification records, timekeeping, and payroll.
• Partner communication: coordinate with patients, families, community agencies, county partners, and legal representatives by phone and visits.
• Meeting support: record notes, maintain minutes, and share information for meetings.
• Technical assistance: troubleshoot equipment, support software and database activities, and assist staff as needed.

Education

High school diploma

Job description

Join the Department of Human Services as a Clerical Assistant 2 and play an important role in supporting patients, families, and community partners. This position gives you the chance to keep essential information organized and help important services run smoothly. Your attention to detail and customer service skills will make a real difference every day. Build your experience while supporting a team that values accuracy, teamwork, and dependable service.

This position provides administrative and clerical support for the Norristown State Hospital while helping maintain records, communications, reports, and office operations. The role supports staff, patients, families, and community partners by ensuring accurate information and efficient processes.

As a Clerical Assistant 2, you will perform the following duties:

• Database Management: Maintain patient, family, and referral databases while updating records and preparing information for reports and mailings
• Office Coordination: Manage office supplies, distribute mail, organize files, prepare memos, and support daily departmental operations
• Records Processing: Handle applications and documentation related to identification records, patient information, timekeeping, and payroll activities
• Partner Communication: Coordinate with patients, families, community agencies, county partners, and legal representatives by phone and through scheduled visits
• Meeting Support: Record meeting notes, maintain minutes, and distribute information for departmental, county, and administrative meetings
• Technical Assistance: Troubleshoot office equipment, support software and database activities, and provide basic assistance to staff when issues arise

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full time employment, 37.5 hours per week.
• Work hours are 8:00 AM – 4:00 PM with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements

• A conditional offer of employment will require a medical examination.
• This position falls under the provisions of the Older Adult Protective Services Act.
  • Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.