Clerical Assistant 3

Commonwealth of Pennsylvania; Pennsylvania; Ibrido; USD 36.000 - 48.000; Tempo pieno

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Commonwealth of Pennsylvania in Harrisburg is seeking a Clerical Assistant 3 for the Office of Unemployment Compensation Service Centers. The role supports processing, analysis, and adjustment of unemployment claims to ensure accurate determinations and timely payments.

You will review claims, process payments, maintain records, provide technical support, and communicate with claimants and employers. The position offers full-time hours, potential telework after probation, and compliance with

Competenze

• One year as Clerical Assistant 2 or equivalent clerical experience or training.
• Experience in analyzing claims and handling payments is desirable.
• Ability to follow laws, regulations, and procedures in claims actions.

Mansioni

• Analyze claims to determine proper reason for separation and next steps.
• Process payments, issue refunds, and assist with daily deposits.
• Maintain and organize records, enter and adjust data.
• Provide technical support applying applicable laws and procedures.
• Communicate with claimants and employers via emails and letters.
• Prepare reports and perform timekeeping duties.

Conoscenze

Clerical experience

Data entry

Claims processing

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THE POSITION

As a Clerical Assistant 3 with the Office of Unemployment Compensation Service Centers, UC Support Operations Division, you will play a key part in ensuring smooth and timely service for claimants across Pennsylvania. This role participates in complex clerical work analyzing claims, accurately completing a wide variety of transactions for multiple UC functions, and identifying procedural problems and possible solutions, all while working harmoniously with diverse personalities. Your efforts will help maintain fairness and efficiency within the UC system. Join an agency that values dedication and steady performance!

THE POSITION

As a Clerical Assistant 3 with the Office of Unemployment Compensation Service Centers, UC Support Operations Division, you will play a key part in ensuring smooth and timely service for claimants across Pennsylvania. This role participates in complex clerical work analyzing claims, accurately completing a wide variety of transactions for multiple UC functions, and identifying procedural problems and possible solutions, all while working harmoniously with diverse personalities. Your efforts will help maintain fairness and efficiency within the UC system. Join an agency that values dedication and steady performance!

DESCRIPTION OF WORK

This position supports the processing, analysis, and adjustment of unemployment compensation (UC) claims to ensure appropriate determinations, accurate payments, and proper handling. As a Clerical Assistant 3, you will perform the following duties:

• Claim Review: Analyze claims to determine the proper reason for separation and next course of action, investigate inquiries, and resolve issues
• Benefit Processing: Receive and process payments, issue refunds or reissue benefit payments as needed; and assist with the daily deposit
• Record Maintenance: Determine the completeness of claims documentation; enter and adjust data; and help keep files organized and updated
• Technical Assistance: Provide support to UC Service Centers in accurately applying laws, regulations, and procedures to claim actions
• Claimant Communication: Review emails from claimants and employers; prepare and send standard responses; forward or escalation other inquiries when necessary
• General Assistance: Type and proofread letters; prepare, distribute, and explain reports; perform timekeeping duties; sort and process incoming mail

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Works hours may vary based on operational needs.
• Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

QUALIFICATIONS

Minimum Experience and Training Requirements

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Other Requirements

• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

Veterans

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.