Clerical Supervisor

NY Hotel Trades Council & Hotel Assoc. of NYC Employee Benefit Funds; New York (NY); Sur place; USD 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k) plan

Life Insurance

Tuition Reimbursement

Gym Membership

Résumé du poste

Health Center Inc., based in Midtown Manhattan, seeks a Clerical Supervisor to lead the clerical team and ensure policy compliance. The role supports uninsured and under-represented communities with accessible primary care and related services.

The position offers a stable weekday schedule, competitive salary, and full health benefits. The supervisor will manage payroll review, scheduling, and cross-training to cover essential clerical functions across the health center.

Qualifications

• Supervisory or lead experience in healthcare settings.
• Strong customer service orientation.
• Proficiency with hospital IT systems.
• Good organizational and communication skills.

Responsabilités

• Provide direction to clerical staff to ensure policy adherence.
• Ensure HIPAA, infection control, safety compliance.
• Manage monthly documentation and quarterly data submissions.
• Oversee registration desk operations and scheduling.
• Lead opening/closing health center operations and payroll review.
• Support organization-wide initiatives.

Connaissances

Supervisory experience

Customer service

Computer skills

Cerner exposure

Organization and communication

Formation

College degree preferred

Outils

Cerner

Description du poste

*THIS ROLE IS BASED OUT OF OUR MIDTOWN (MANHATTAN) LOCATION*

Health Center Inc. (also known as The New York Hotel Trades Council and Hotel Association of NYC, Inc Employee Benefit Funds) is a NYC based healthcare organization with ambulatory care facilities staffed with a wide range of health professionals to provide extensive medical and diagnostic services. We offer Primary Care, Dental, Radiological, Vision, Mental Health, and other Specialist services within our facilities at no charge to our Union members, removing the financial roadblock that many people face when trying to obtain quality medical care. We are looking for a Clerical Supervisor to help in our mission of providing top notch services to our Union members and lead our Clerical team. It's an exciting opportunity for anyone looking to make an impact for under-represented communities and a stable work schedule (No weekends and no overnights!) Please note we are recruiting for our Midtown (Manhattan) Health Center

Duties and Responsibilities

• Maintain and provide direction to all clerical department staff to ensure policies are followed
• Ensure that staff are educated and responsive to HIPAA, infection control, general safety, and policy + procedures that are necessary to ensure 100% compliance
• Complete monthly documentation and quarterly data submission as assigned and send it for reporting
• Ensure that staff demonstrate proficiency in their responsibilities in clerical duties including registration desk
• Provide training and direction as needed to ensure competency and cross training of skills for coverage in assigned areas
• Participate in assigned and selected organizations-wide initiatives
• Monitor telephone etiquette, customer service, delivery and staff training to maximize appropriate telephonic access to the health cente rand ensure a positive experience
• Review and approve weekly payroll of staff
• Ensure calls are routed appropriately 100% of the time by spot checking
• Review and maintain scheduling templates
• Participate actively as a health center opening/closing manager to monitor patient flow and address any issues that arise in a timely manner

Qualifications and Experience

• Minimum of 2 years of supervisory/leadership experience in a healthcare setting
• Customer Service Oriented
• College Degree preferred
• Excellent Computer Skills (Ideally with exposure to Cerner)
• Good Organization and Communications Skills

Salary: $70,000-$80,000 annually

Compensation and Benefits

• Medical, Dental, and Vision health benefits at no cost to all benefits-eligible employees and their eligible dependents
• Paid Time Off (Vacation, Personal, Sick days, and Paid Holidays)
• 401(k) Plan with employer contribution
• Life Insurance
• Tuition Reimbursement
• Gym Membership Reimbursement Benefit

Equal Opportunity Employer