Patient Care Clerk (Referrel)

NY Hotel Trades Council & Hotel Assoc. of NYC Employee Benefit Funds; New York (NY); Sur place; USD 51 561 - 63 019; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision benefits at no cost

Paid Time Off

401(k) Plan

Life Insurance

Tuition Reimbursement

Résumé du poste

A NYC based healthcare organization is seeking a Patient Care Clerk for its Patient Services Department. The role involves coordinating off-site clinical care referrals, serving as a liaison between health centers and providers, and ensuring patient confidentiality. Ideal candidates will have at least 2 years of healthcare experience, proficiency in Electronic Medical Records (preferably Cerner), and strong customer service skills. Benefits include comprehensive health insurance, paid time off, and a 401(k) plan.

Qualifications

• 2+ years' related work experience in a healthcare setting.
• Excellent interpersonal and customer service skills.
• Ability to manage and follow up on assigned duties.

Responsabilités

• Coordinate off-site appointments with participating providers.
• Liaison between Health Centers and off-site providers.
• Ensure patient confidentiality and HIPAA compliance.

Connaissances

Interpersonal skills

Customer service

Communication skills

Typing skills

Organizational skills

Formation

High School Diploma or GED

Associate’s Degree

Outils

Electronic Medical Record (Cerner preferred)

Microsoft Office

Description du poste

Health Center Inc. (also known as The New York Hotel Trades Council and Hotel Association of NYC, Inc Employee Benefit Funds) is a NYC based healthcare organization with ambulatory care facilities staffed with a wide range of health professionals to provide extensive medical and diagnostic services. We are seeking a Patient Care Clerk for our Patient Services Department, where they will be in charge of the arrangement of the off‑site clinical care referral process.

Duties and responsibilities:

• Utilizes knowledge of organizational guidelines, eligibility rules and covered benefits to coordinate all approved off‑site appointments with participating providers.
• Serves as the liaison between the Health Centers and off‑site providers involved in patient care.
• Ensures that referrals are authorized and scheduled in an appropriate timeframe.
• Follows Patient Services workflow process from implementation to timely completion.
• Maintains up to date knowledge of all external partners’ requirements and guidelines related to off‑site referrals and communication method.
• Follows organizational policies and procedures for the provision of off‑site referrals.
• Serves as a resource for providers and patients for the explanation of off‑site referral process.
• Appropriately escalates any external resource issues as well as opportunities for improving referral care delivery to supervisor.
• Ensures patient confidentiality and follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI.
• Performs additional job related clerical duties (answering phones, copying, data entry, scanning, etc.) as needed.
• Represents the Health Center to outside providers in a professional manner.
• Updates patient demographics and other data on EMR, as needed.
• Contributes to team effort.
• Assists in other areas, as needed.
• Performs other duties as assigned.

Education and experience:

• 2+ years’ related work experience in a healthcare setting.
• Proficiency with Electronic Medical Record (Cerner preferred).
• Excellent interpersonal, customer service, verbal and written communication skills.
• Knowledge of Microsoft Office and proficient typing skills.
• Ability to manage and effectively follow up on completion of assigned duties.
• Demonstrated ability to take ownership of assigned duties and responsibilities.
• Strong ability to maintain positive and professional relationships with peers.
• Positive work attitude.
• High School Diploma or GED. Associate’s Degree preferred.

Salary:

Salary: $57,290 annually

Benefits:

• Medical, Dental, and Vision health benefits at no cost to all benefits‑eligible employees and their eligible dependents
• Paid Time Off (Vacation, Personal, Sick days, and 12 paid Holidays)
• 401(k) Plan
• Life Insurance
• Tuition Reimbursement
• Member’s Health Assistance Program
• Pre‑Paid Legal Services

Apply online. Equal Opportunity Employer