Clerical Operations Supervisor: Lead, Optimize & Mentor

Henry-Ford-Health-2; Detroit (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

Henry Ford Health in Detroit is seeking a detail-oriented Supervisor - Clerical Support to join our administrative team and lead clerical operations with professionalism and accountability. You will supervise daily activities of clerical staff, coordinate scheduling, data entry, filing and records, and ensure compliance with confidentiality standards across departments.

Strong leadership, communication and problem-solving skills are essential, with experience in office software and process

Qualifications

• Proven experience supervising or managing administrative or clerical teams.
• Strong proficiency with office software and systems (Microsoft Office Suite, email platforms, document management systems)
• Excellent time management and organizational skills with the ability to prioritize multiple tasks
• Demonstrated written and verbal communication skills
• Solid understanding of clerical operations, data entry, and record management
• Ability to train, mentor, and provide constructive feedback to team members
• Strong attention to detail and accuracy in administrative work
• Problem-solving skills and ability to make sound decisions independently
• Knowledge of office compliance standards and documentation requirements
• Experience with scheduling and coordination of office activities
• Familiarity with office management systems and software customization
• Ability to work collaboratively with cross-functional departments
• Professional demeanor and commitment to maintaining a supportive work environment

Responsibilities

• Supervise and coordinate the daily activities of clerical staff, ensuring productivity and adherence to organizational standards
• Manage scheduling, work assignments, and performance monitoring for team members
• Oversee data entry, filing, record management, and document processing to maintain accurate and organized records
• Implement and maintain clerical procedures and systems to optimize workflow efficiency
• Train and mentor clerical staff on office procedures, software systems, and best practices
• Monitor and manage office supplies, equipment, and resources within budget parameters
• Communicate with other departments to coordinate support services and resolve operational issues
• Ensure compliance with organizational policies, documentation standards, and confidentiality requirements
• Prepare reports on clerical operations, team performance, and process improvements
• Handle escalated issues and provide support to resolve administrative challenges
• Customize and improve clerical processes to enhance efficiency and reduce redundancies

Skills

Team supervision

Office coordination

Time management

Communication

Attention to detail

Policy compliance

Training and mentoring

Tools

Microsoft Office

Job description

Henry Ford Health in Detroit is seeking a detail-oriented Supervisor - Clerical Support to join our administrative team and lead clerical operations with professionalism and accountability. You will supervise daily activities of clerical staff, coordinate scheduling, data entry, filing and records, and ensure compliance with confidentiality standards across departments.

Strong leadership, communication and problem-solving skills are essential, with experience in office software and process