Clerical & Data Entry Specialist (Salesforce)

State of Maryland; Annapolis, Northern (MD, KY); Hybrid; USD 39,000 - 61,000; Full time

Benefits offered by this job

State of Maryland benefits

Job summary

The Maryland Department of Agriculture, State Chemist Division, seeks an Office Clerk II in Annapolis to perform clerical, data entry, and troubleshooting duties. The incumbent will enter payment and tonnage information, verify that fees match registered products, and transfer documents for product details.

Responsibilities include back-up invoice processing, maintaining fiscal records, organizing files for audits, answering the main phone line, and assisting registrants with online renewals.

Qualifications

• Education: completion of the eighth grade; substitutions allowed per policy.
• Experience in clerical duties in an office environment required.
• Experience with Salesforce CRM Enterprise Edition preferred.

Responsibilities

• Enter payment and tonnage information in the State Chemist office.
• Verify that received fees match the number of products to be registered.
• Transfer documents to the staff responsible for entering product details.
• Process tonnage information and follow up with registrants regarding discrepancies.
• Back-up for invoice processing and maintenance of fiscal records for audits.
• Answer the main telephone line and assist registrants with inquiries.

Skills

Clerical work

Data entry

Customer service

Phone handling

Salesforce CRM

Microsoft Office 365

SharePoint

Education

Eighth grade education or higher alternatives

Tools

Salesforce CRM

Microsoft Teams

SharePoint

Job description

The Maryland Department of Agriculture, State Chemist Division, seeks an Office Clerk II in Annapolis to perform clerical, data entry, and troubleshooting duties. The incumbent will enter payment and tonnage information, verify that fees match registered products, and transfer documents for product details.

Responsibilities include back-up invoice processing, maintaining fiscal records, organizing files for audits, answering the main phone line, and assisting registrants with online renewals.