OFFICE CLERK II (Office Clerk II (State Chemist)

MD; Maryland; On-site; USD 39,000 - 61,000; Full time

Job summary

The Maryland Department of Agriculture is seeking an Office Clerk II for the State Chemist Section in Annapolis, MD. The role focuses on clerical and data entry duties, handling payments and tonnage data, and supporting routine office operations.

Key duties include registration processing, payment entry, tonnage reporting, invoice backup, answering calls, and assisting registrants with renewals. Minimum qualifications require eighth grade completion and one year of clerical experience;

Qualifications

• Completion of the eighth grade.
• One year experience performing clerical duties in an office environment.
• Notes: substitutions to education/experience are allowed as described in the posting.
• Preferred: Salesforce CRM Enterprise Edition experience in a government environment.

Responsibilities

• Registration: process registrations and renewals; verify counts and fees.
• Payment Entry: enter payments and reconcile with registrations; troubleshoot in Salesforce.
• Tonnage: enter tonnage data and resolve discrepancies; file reports.
• Back-Up for Invoice Processing: maintain fiscal records and organize for audits.
• Office Duties: answer phones, assist registrants with renewals, and handle inquiries.

Skills

Clerical skills

Customer service

Phone handling

Data entry

Education

Eighth grade completion

High school diploma or GED substitution allowed

Tools

Salesforce CRM Enterprise Edition

Microsoft Office 365 (Word, Excel, PowerPoint)

Job description

Introduction

The Maryland
Department of Agriculture is a department under Maryland's Executive
Branch.� Formed in 1972 by the Maryland General Assembly to address the
agriculture needs for the State of Maryland, the Department oversees and serves
as a regulatory body for animal health, consumer services to include marketing and lab services,�plant and
pest management and resource conservation.� As the number one industry in
Maryland, the diversity of agriculture programs in the State continues to
expand and grow.
MDA's Vision
Achieving excellence in programs
and�services that preserve and protect agricultural resources and the
environment, promote profitable agriculture and consumer confidence, and
enhance the quality of life for all Marylanders.
�MDA's Mission
Providing�leadership and support to
agriculture and the citizens of Maryland by conducting regulatory, service, and
educational activities that assure consumer confidence, protect the
environment, and promote agriculture.
The�State Chemist program�has been in
continuous operation since 1833. It regulates the sale and distribution of
pesticides, animal feeds, pet foods, fertilizers, compost, soil conditioners
and agricultural liming materials in order to enhance and promote agricultural
production; protect consumers, animals and the environment from unsafe
products; ensure the sale of effective products and provide the regulated
industry with a competitive marketplace. Regulation is accomplished by product
registration, laboratory analyses, inspection, voluntary compliance and
enforcement actions such as stop sale orders. In addition, individuals who are
composting materials to be sold or distributed must demonstrate their
competency by passing an exam at the department and becoming certified as a Compost
Facility Operator.
Join our Team and make a difference!
State
Chemist

GRADE

7 – This position offers a salary range of $38,582.00-$60,852.00
Yearly/annually based on qualifications, agency authority, agency budget, pay
equity, and hiring salary guidelines.� �

LOCATION OF POSITION

50 Harry S Truman Parkway, Annapolis,
Maryland 21401

Main Purpose of Job

The main purpose of the Office Clerk II position is to provide clerical, data
entry, and troubleshooting duties for the State Chemist Section. The incumbent
is responsible for entering payment and tonnage information in the State Chemist
office, pertinent to agricultural commodities.

POSITION DUTIES

• Registration
• Payment Entry: Enters payment information for both new products and renewals. Determines if received fees match the number of products to be registered. Transfer the registration documents to the individual responsible for entering product details. Troubleshoots payment-related problems within Salesforce and makes corrections to the data.
• Tonnage: Process tonnage information for the State Chemist section which includes entering submitted information, contacting registrants regarding discrepancies, updating database and filing tonnage reports. Reports extreme inaccuracies to Supervisor.
• Back-Up for Invoice Processing: (A) Maintains fiscal records of purchases made by the program staff, including, but not limited to, purchases order, invoices, service contracts, instruments, etc. (B) Organizes the above records in such a manner that they can be easily retrieved for an internal or external audit. Organize files so they may be archived or destroyed according to the programs’ Document Disposal Schedule. Monitor designated Invoices email for submitted fiscal records.
• Office Duties: Answer main telephone line. Directs calls to the appropriate person and answers general questions. Respond to phone calls, e-mails and walk in with customers in a positive and professional manner. Assist registrants with online renewal related questions.
• Performs other duties as required for the operation of the Program.

MINIMUM QUALIFICATIONS

Education:�� Completion of the
eighth grade.
Experience: One year experience
performing clerical duties in an office environment.�
Notes:
1.
Additional experience performing clerical duties may be substituted on a
year-for-year basis for the required education.
2.
Graduation from an accredited high school or possession of a high school
equivalency certificate may be substituted for six months of the required
experience.
3.
Six months clerical training with three courses in subjects such as
keyboarding, clerical math, word processing, spreadsheets, data base, graphics
presentation, proofreading, or office etiquette may be substituted for six
months of the required experience.
4. Candidates
may substitute U.S. Armed Forces military service experience as a
non-commissioned officer in Administration classifications or Administrative,
Clerical or Office Services specialty codes in the Clerical Support field of
work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

6 months' experience in Salesforce CRM Enterprise Edition in a
government environment.
6 months' experience in recording payments, data entry of financial and reconciliation transactions in Salesforce CRM Enterprise Edition
6 months' experience in supporting financial reporting
6 months' experience in customer service and using Microsoft Office 365, Word, Excel,
PowerPoint, and Google SharePoint
6 months' experience in answering phones and directing calls on a multiple phone line
using Microsoft Teams

LIMITATIONS ON SELECTION

This recruitment is limited to current
permanent and contractual employees of the State of Maryland.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further
evaluation. The evaluation may be a rating of your application based on your
education, training, and experience as they relate to the requirements of the
position. Therefore, it is essential that you provide complete and
accurate information on your application.��Successful candidates will
be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.��The
resulting certified eligible list for this recruitment may be used for similar
positions in this or other State agencies.
Please
report on all related education, experience, dates, and hours of
work. Clearly indicate your college degree, transcript, and major on your
application, if applicable.�
For
education obtained outside of the U.S., you will be required to provide proof
of the equivalent American education as determined by a foreign credential
evaluation service. If you possess a degree obtained outside of the United
States, please submit a detailed, course-by-course evaluation report from one
of the U.S. equivalences evaluating members identified at http://www.naces.org/members.html.� Any job offer will be contingent on the
candidate providing an official evaluation for equivalency by a foreign
credential evaluation service prior to starting employment (and may be
requested prior to interview).�
Complete
applications must be submitted by the closing date. Information submitted
after this date will not be added.� Incorrect application forms will not
be accepted. Resumes will not be accepted in lieu of a completed
application.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the
requirements of the position.�It is important that you provide complete
and accurate information on your application.�Please report on all experience
and education that is related to this position.

BARGAINING UNIT STATUS

B

BENEFITS

STATE OF MARYLAND BENEFITS