Clerical Associate, Employee Assistance Unit

City of New York; New York (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

City of New York’s Department of Sanitation seeks an experienced Clerical Associate to support the Employee Assistance Unit (EAU) within the Medical Division. The role centers on intake, file management, and crisis support for a workforce of about 10,000 employees.

You will handle referrals, maintain records, and assist counselors, while upholding confidentiality and strong organizational standards in a fast-paced city agency environment.

Qualifications

• Four-year high school diploma or equivalent and one year clerical experience.
• Keyboard familiarity with a minimum of 100 keystrokes per minute.

Responsibilities

• Answering phones and recording messages, including inputting all new referrals into the EAU database
• Maintaining and updating physical files
• Becoming familiar with all aspects of EAU operations (database, forms, treatment programs, referrals)
• Providing crisis support to employees and coordinating with EAU counselors
• Quality Assurance/Quality Improvement activities for service documentation
• Collaborating with DSNY staff at various levels
• Tracking on-the-job incidents to ensure follow-up
• Maintaining inventory of supplies and office resources
• Providing clerical support to EAU counselors and Medical Division staff
• Other related tasks as assigned

Skills

Typing speed

Confidentiality

Communication skills

Organizational skills

Multi-tasking

MS Word & Excel

Education

High school diploma

Tools

MS Word

Excel

Job description

City of New York’s Department of Sanitation seeks an experienced Clerical Associate to support the Employee Assistance Unit (EAU) within the Medical Division. The role centers on intake, file management, and crisis support for a workforce of about 10,000 employees.

You will handle referrals, maintain records, and assist counselors, while upholding confidentiality and strong organizational standards in a fast-paced city agency environment.