Clerical Assistant: Public Service Impact in Indiana

State of Indiana; Fort Wayne (IN); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

DCS employee benefits package

Health & wellness programs

Education reimbursement

Job summary

The State of Indiana is seeking a Clerical Assistant to support the Department of Child Services in Fort Wayne, Indiana. You will organize case files, ensure proper retention, and assist staff in connecting clients to resources in a collaborative, confidential environment.

This onsite position emphasizes organizational excellence, strong communication, and discretion, with a focus on supporting families and safeguarding records.

Qualifications

• Working knowledge of administrative work specific procedures.
• Ability to be tactful in dealing with persons over the telephone and in person.
• Ability to make clerical decisions regarding appropriate procedures within specific program area.
• Working knowledge of computer software systems and data entry procedures.
• Ability to make simple arithmetic computations.

Responsibilities

• Maintain a variety of files, update case files as new material is collected, ensure that information is kept organized and that all necessary case documentation is retained in compliance with the record retention policy.
• Prepare reports involving tabulations and balancing of posted data and simple arithmetic calculations.
• Answer inquiries over the telephone or in person concerning regulations or procedures within specialized area.
• Receive and prepare replies to routine correspondence.
• Operate office machines related to specific area of work.

Skills

Administrative procedures

Telephone etiquette

Data entry procedures

Confidential records

Arithmetic calculations

Tools

Microsoft Office

Job description

The State of Indiana is seeking a Clerical Assistant to support the Department of Child Services in Fort Wayne, Indiana. You will organize case files, ensure proper retention, and assist staff in connecting clients to resources in a collaborative, confidential environment.

This onsite position emphasizes organizational excellence, strong communication, and discretion, with a focus on supporting families and safeguarding records.