Clerical Assistant - Child Services

State of Indiana; Fort Wayne (IN); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

DCS employee benefits package

Health & wellness programs

Education reimbursement

Job summary

The State of Indiana is seeking a Clerical Assistant to support the Department of Child Services in Fort Wayne, Indiana. You will organize case files, ensure proper retention, and assist staff in connecting clients to resources in a collaborative, confidential environment.

This onsite position emphasizes organizational excellence, strong communication, and discretion, with a focus on supporting families and safeguarding records.

Qualifications

• Working knowledge of administrative work specific procedures.
• Ability to be tactful in dealing with persons over the telephone and in person.
• Ability to make clerical decisions regarding appropriate procedures within specific program area.
• Working knowledge of computer software systems and data entry procedures.
• Ability to make simple arithmetic computations.

Responsibilities

• Maintain a variety of files, update case files as new material is collected, ensure that information is kept organized and that all necessary case documentation is retained in compliance with the record retention policy.
• Prepare reports involving tabulations and balancing of posted data and simple arithmetic calculations.
• Answer inquiries over the telephone or in person concerning regulations or procedures within specialized area.
• Receive and prepare replies to routine correspondence.
• Operate office machines related to specific area of work.

Skills

Administrative procedures

Telephone etiquette

Data entry procedures

Confidential records

Arithmetic calculations

Tools

Microsoft Office

Job description

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About The Department Of Child Services (DCS)

Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions!

The Department Of Child Services Helps Children Who Are Victims Of Abuse Or Neglect And Strengthens Families Through Services That Focus On Family Support And Preservation. We Pursue Permanency For Children And Families Through Reunification, Guardianship, And Adoption. Our Services Also Encompass Foster Care, Child Support, And Transitional Support For Those Adjusting To Adulthood. Our Culture Is Built Upon Our MVP Foundation

Mission

Champion Indiana’s future by protecting children and strengthening families with compassion and determination.

Vision

Every child in Indiana thrives in a safe, loving, forever home.

Purpose

Ignite hope. Cultivate joy.

Role Overview

The Clerical Assistant supports the clerical and administrative needs of the office. You will assist with organizing case files, ensuring documentation is properly retained, and supporting staff in connecting clients to resources. This role requires a high level of collaboration and confidentiality. This is an onsite position in the Fort Wayne, Indiana, DCS Office and will support staff in Allen County, and surrounding counties as needed.

Salary

The salary for this position traditionally starts at $31,668.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day In The Life

The essential elements of the role are as follows:

• Maintain a variety of files, update case files as new material is collected, ensure that information is kept organized and that all necessary case documentation is retained in compliance with the record retention policy.
• Prepare reports involving tabulations and balancing of posted data and simple arithmetic calculations.
• Answer inquiries over the telephone or in person concerning regulations or procedures within specialized area.
• Receive and prepare replies to routine correspondence.
• Operate office machines related to specific area of work.
  

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need For Success

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Working knowledge of administrative work specific procedures.
• Ability to be tactful in dealing with persons over the telephone and in person.
• Ability to make clerical decisions regarding appropriate procedures within specific program area.
• Working knowledge of computer software systems and data entry procedures.
• Ability to make simple arithmetic computations.
• Ability to maintain confidential records.
  

A Degree Is Not Required

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits Of Employment With The State Of Indiana

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access
  

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .