Clerical Assistant, Public Service Impact

State of Indiana; Shelbyville (IN); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Medical plans

Wellness rewards

HSA

Pension plans

Paid time off

Education reimbursement

LinkedIn Learning access

Free Parking

Job summary

The State of Indiana's Department of Child Services in Shelbyville, Indiana is seeking a Clerical Assistant to support office operations, organize case files, and help connect clients to resources. This onsite role emphasizes confidentiality, collaboration, and accuracy in documentation.

You will perform routine reports, answer inquiries, and process routine correspondence while maintaining compliance with record retention policies.

Qualifications

• Working knowledge of administrative work specific procedures.
• Ability to be tactful in dealing with persons over the telephone and in person.
• Ability to make clerical decisions regarding appropriate procedures within specific program area.
• Working knowledge of computer software systems and data entry procedures.
• Ability to make simple arithmetic computations.
• Ability to maintain confidential records.
• Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

• Maintain a variety of files, update case files as new material is collected, ensure that information is kept organized and that all necessary case documentation is retained in compliance with the record retention policy.
• Prepare reports involving tabulations and balancing of posted data and simple arithmetic calculations.
• Answer inquiries over the telephone or in person concerning regulations or procedures within specialized area.
• Receive and prepare replies to routine correspondence.
• Operate office machines related to specific area of work.

Skills

Administrative procedures

Telephone etiquette

Clerical decision making

Computers & data entry

Arithmetic

Confidential records

Accommodation awareness

Job description

The State of Indiana's Department of Child Services in Shelbyville, Indiana is seeking a Clerical Assistant to support office operations, organize case files, and help connect clients to resources. This onsite role emphasizes confidentiality, collaboration, and accuracy in documentation.

You will perform routine reports, answer inquiries, and process routine correspondence while maintaining compliance with record retention policies.