Administrative Officer 1 - Montgomery County Assistance Office

Commonwealth of Pennsylvania; Norristown (Montgomery County); Hybrid; USD 53,000 - 81,000; Full time

Job summary

Commonwealth of Pennsylvania in Montgomery County is seeking an Administrative Officer 1 to lead the Montgomery County Assistance Office’s clerical operations, ensuring staff run smoothly and services reach families relying on income maintenance programs.

The role covers staff supervision, training, program coordination (EBT, mail, safety, facilities), process analysis, and public interaction. Telework may be available part-time; schedule is 37.5 hours weekly.

Qualifications

• Two years of varied office management or staff work, plus a bachelor’s degree.
• Equivalent combination of experience and training.
• Ability to perform essential job functions and meet residency requirements.

Responsibilities

• Direct technical and clerical employees who provide administrative support to income maintenance units
• Plan, organize, and guide training for new and current clerical employees
• Manage essential administrative programs, including the Electronic Benefit Transfer (EBT) system, mail operations, safety protocols, and facility management
• Study administrative processes, develop improvement recommendations, and assist in implementing policy or procedural updates
• Gather information, resolve complaints, and communicate with internal staff and outside organizations
• Oversee purchasing, supply distribution, equipment planning, and income maintenance coordination

Skills

Staff supervision

Training oversight

Program coordination

Operational analysis

Public interaction

Office management

Education

Bachelor's degree

Job description

$53,008.00 - $80,646.00 Annually

Montgomery County, PA

Civil Service Permanent Full-Time

CS-2026-59933-08630

08630

00302979

Non-Union

A3

ST06

00210460

Office of Income Maintenance / Montgomery County Assistance Office

1931 New Hope Street

Norristown, Pennsylvania

19401

[e-mail]

THE POSITION

Are you prepared to lead a fast-moving office that supports vital community services as an Administrative Officer 1 with the Department of Human Services? This position places you at the center of clerical operations that help families receive the assistance they depend on. You will coordinate a wide range of office activities that keep the Montgomery County Assistance Office running smoothly. Your leadership will help maintain steady, well-organized, and responsive operations for both staff and clients.

DESCRIPTION OF WORK

This role oversees complex clerical and administrative operations that support income maintenance staff and broader office programs. The position handles coordination, staff direction, administrative systems, and important operational functions across the Montgomery County Assistance Office. As an Administrative Officer 1, you will perform the following duties:

• Staff Supervision: Direct technical and clerical employees who provide administrative support to income maintenance units
• Training Oversight: Plan, organize, and guide training for new and current clerical employees
• Program Coordination: Manage essential administrative programs, including the Electronic Benefit Transfer (EBT) system, mail operations, safety protocols, and facility management
• Operational Analysis: Study administrative processes, develop improvement recommendations, and assist in implementing policy or procedural updates
• Public Interaction: Gather information, resolve complaints, and communicate with internal staff and outside organizations
• Office Management: Oversee purchasing, supply distribution, equipment planning, and income maintenance coordination

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Your schedule may change based on operational needs.
• Travel and overtime: As needed
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you may have the option to report to the headquarters office in Norristown, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with district offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience in varied office management or staff work; and bachelor's degree; or
• Any equivalent combination of experience and training.

Other Requirements.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.