Clerical Assistant 2 - Front Desk Receptionist

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 35,000 - 41,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking a Clerical Assistant 2 to serve as the front desk receptionist for the Secretary's Bureau. The role involves greeting visitors, answering inquiries, and assisting the public with various requests. This full-time position offers a structured work schedule and potential for telework. The ideal candidate will have strong communication skills and a commitment to excellent customer service.

Benefits

Veterans' preference

Disability accommodations

Qualifications

• Six months as a Clerical Assistant 1 or equivalent experience.

Responsibilities

• Cover the front desk, serving as the first point of contact.
• Answer incoming calls and process requests for files.
• Assist the public with using the Commission's website.

Skills

Communication

Customer Service

Education

High School Diploma

Job description

Clerical Assistant 2 - Front Desk Receptionist

Join to apply for the Clerical Assistant 2 - Front Desk Receptionist role at Commonwealth of Pennsylvania

Position Overview

Do you have excellent communication skills and experience providing outstanding customer service? The Public Utility Commission seeks a dedicated Clerical Assistant 2 to join our team. This role serves as a receptionist for the Secretary's Bureau, greeting visitors, responding to inquiries, and directing individuals to appropriate personnel.

Responsibilities

• Cover the front desk of the Secretary's Bureau from 8:00 am to 4:30 pm, serving as the first point of contact for the public.
• Accept Commission filings delivered by hand from utilities, law firms, and the public regarding litigation or proceedings.
• Answer incoming calls, evaluate inquiries, and process requests for files.
• Research case information using the Commission's InfoMap and Case Management Systems.
• Assist the public with using the Commission's website.
• Manage docketed proceedings in the main file room.

Work Schedule & Additional Info

• Full-time, 37.5 hours/week, 8:00 am to 4:30 pm with a 1-hour lunch.
• Potential for telework; must report to Harrisburg headquarters unless eligible and approved for telework.
• Starting salary: $35,306/year for new employees.

Qualifications

• Six months as a Clerical Assistant 1 or equivalent experience, or a high school diploma, or an equivalent combination.
• Must meet PA residency requirements.

Application Process

• Provide relevant experience and education details on the application; resumes and cover letters are not considered.
• Apply by the posting deadline; late applications will not be accepted.

Additional Information

• Veterans' preference available; see the provided link for details.
• Disability accommodations available upon request.

The Commonwealth is an equal opportunity employer committed to diversity and inclusion. All qualified candidates are encouraged to apply.