Clerical Assistant 2 - Front Desk Receptionist

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 35,000 - 41,000; Full time

Job summary

The Public Utility Commission is seeking a Clerical Assistant 2 to serve as a receptionist, managing inquiries and assisting the public. This full-time role requires excellent communication skills and offers part-time telework options. The starting salary is $35,306 annually.

Qualifications

• Six months as a Clerical Assistant 1 or equivalent.
• High school graduation or equivalent experience.

Responsibilities

• Serve as the first point of contact with the public.
• Answer incoming calls and evaluate inquiries.
• Process requests for files and research case information.

Skills

Communication

Customer Service

Education

High School Graduation

Job description

Do you have excellent communication skills and experience providing outstanding customer service?

The Public Utility Commission is seeking a dedicated Clerical Assistant 2 to join our team of professionals. This position serves as a receptionist for the Secretary's Bureau, offering opportunities to greet visitors, respond to public inquiries, and direct individuals to appropriate personnel.

If you are interested in becoming a vital part of an amazing team, consider working for the Public Utility Commission. Brighten someone's day by helping those in need—there is no greater reward!

Responsibilities

This position requires the employee to cover the front desk of the Secretary's Bureau at all times between 8:00 AM and 4:30 PM, serving as the first point of contact with the public. Responsibilities include:

1. Accepting Commission filings from utilities, law firms, and the public regarding litigation or proceedings.
2. Answering all incoming calls and evaluating inquiries/requests for information.
3. Processing requests for files via telephone or physical requests.
4. Researching case information on the Commission's InfoMap Case Management System and the Bureau of Consumer Services Case Management System.
5. Instructing or assisting the public in using the Commission's website.
6. Managing docketed proceedings from the main file room.

Work Schedule and Additional Information

• Full-time employment, 37.5 hours per week.
• Work hours are 8:00 AM to 4:30 PM, with a 1-hour lunch (non-negotiable).
• Telework: Part-time work from home may be available. The candidate must report daily to the Harrisburg, PA headquarters unless eligible and approved for telework, which requires a secure high-speed internet connection.
• Salary: Starting at $35,306 annually for new employees within the Commonwealth of Pennsylvania.
• Further communication will be via email; please check your spam/junk folders.

Qualifications

Minimum Experience and Training:

• Six months as a Clerical Assistant 1 or equivalent federal/state position, or
• High school graduation, or
• An equivalent combination of experience and training.

Other Requirements:

• Meet PA residency requirements. For details, follow the provided link.
• Ability to perform essential job functions.

How to Apply

• Provide relevant, detailed experience/education on the application; resumes and cover letters are not reviewed.
• Submit your application by the closing date; late materials will not be accepted.
• Failure to meet application requirements may disqualify you.

Veterans and Accommodations

• Employment preference for qualified veterans per Pennsylvania law. Details at the provided link or via email.
• For interview accommodations due to disability, discuss with the interviewer in advance.

Equal Opportunity Employment

The Commonwealth promotes diversity and inclusion, encouraging all qualified candidates to apply. Discrimination based on race, gender, age, disability, or other protected categories is prohibited.

Additional Notes

• Completing the application and supplemental questions serves as your exam.
• Your score is based on the information provided and is valid only for this posting.
• Apply only once for this posting.
• Results will be sent via email.