Clerical Assistant 2

Commonwealth of Pennsylvania; New Castle (PA); Hybrid; USD 33,000 - 41,000; Full time

Job summary

The Commonwealth of Pennsylvania's Department of Health is seeking a Clerical Assistant 2 to connect people with vital records services. You will handle inquiries, guide callers, and process records while contributing to customer support in a mission-driven environment.

The role offers a limited-term, full-time position (37.5 hours/week) with a starting salary of $36,831 annually, possible telework, and the potential to extend beyond six months.

Qualifications

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration)
• Graduation from high school; or
• An equivalent combination of experience and training.

Responsibilities

• Answer telephone inquiries and provide information about vital records certified copies and vital events data services
• Assess caller needs, identify issues, and explain available solutions and referral options
• Track unresolved inquiries and provide timely updates and information to meet caller needs
• Enter call information into tracking systems and complete daily production reports
• Use specialized computer programs to search, verify, and support birth record requests
• Assist with equipment maintenance, employee training activities, emergency response assignments, and additional unit needs

Skills

Clerical experience

Customer service

Education

High school diploma

Clerical Assistant 1 experience (6 months)

Job description

Join the Department of Health as a Clerical Assistant 2 and help connect people with important vital records services. In this role, you will be a trusted resource for individuals, healthcare providers, and community partners seeking accurate information. Your communication skills and attention to detail will make a direct impact on customer service every day.

Build valuable experience while supporting a mission that serves people across Pennsylvania.

This position supports vital records services by responding to public inquiries, providing guidance, and helping callers access the information and resources they need. The role also assists with record tracking, office operations, and customer support activities.

As a Clerical Assistant 2, you will perform the following duties:

• Customer Support: Answer telephone inquiries and provide information about vital records certified copies and vital events data services
• Call Resolution: Assess caller needs, identify issues, and explain available solutions and referral options
• Follow-Up Assistance: Track unresolved inquiries and provide timely updates and information to meet caller needs
• Records Processing: Enter call information into tracking systems and complete daily production reports
• System Research: Use specialized computer programs to search, verify, and support birth record requests
• Operational Support: Assist with equipment maintenance, employee training activities, emergency response assignments, and additional unit needs

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Limited-term full-time employment, 37.5 hours per week.
  • Duration of employment is approximately six months with possible extension for an additional six months.
• Work hours are 10:30 AM to 6:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in New Castle. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Most selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal and external postings for their seniority rights to be considered.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.