Clerical Assistant

Milwaukee County; Milwaukee (WI); On-site; USD 22,000 - 33,000; Full time

Job summary

The Clerical Assistant position in Department of DHHS – Child Support Services in Wisconsin provides essential administrative and clerical support under the Office Manager. The role includes reception duties, supply management, mailroom backup, and various tasks as assigned to keep the department running smoothly.

Ideal candidates will have a High School Diploma or GED, Wisconsin residency, at least one year of clerical experience, and proficiency with MS Office applications to support internal

Qualifications

• High School Diploma or GED.
• Resident of Wisconsin at time of filing.
• At least one year of full-time clerical experience in a professional office.
• Intermediate knowledge of MS Word, Excel, PowerPoint and related MS Office apps.

Responsibilities

• Assist Office Manager with reception duties, answer calls and emails, direct inquiries as needed.
• Replenish supplies and use INFOR for purchasing; maintain printers and related records.
• Back up mailroom duties: mail processing and daily outbound mail, with mail runs.
• Perform any other duties as assigned.

Skills

Customer service

Time management

Written and verbal communication

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Clerical Assistant

Department of DHHS – Child Support Services

Hourly Pay Rate: $19.00

Salary Range: $15.91 to $23.87

Closing Date: October 28, 2026 or upon receipt of the first 50 application submissions received.

Job Summary

The Clerical Assistant will provide essential administrative and clerical duties at the direction of the Office Manager. This position is responsible for reception duties, supply and device management, backup to mailroom personnel and other duties as assigned.

Job Responsibilities

• Assist Office Manager with any and all reception duties to include answering phones, emails, checking eFax, answering in person questions for internal and external customers directing calls to relevant units for assistance, filing paperwork, placing work orders and escorting guests within the department. Update Child Support Services (CSS) Notebook, update authorized access list monthly or more frequently as needed, create monthly newsletter, update BCS Directory as changes within the department occur. Update phone list, cell phone list and cubicle maps. Assist with event planning set up and take down.
• Replenish and restock office supplies and use INFOR for purchasing supplies and designated items, maintain forms and envelopes, maintain printers, scanners, fax machines, maintain and update printer usage Excel sheets.
• Acts as backup to mailroom personnel, duties include date stamp, open, sort and deliver incoming mail to appropriate units or staff members. Process high volume daily outbound mail including time sensitive legal docs and correspondence. Perform mail runs 3 times per day to pick up and deliver mail to units.
• Perform any and all other duties as may be assigned.

Minimum Requirements

• High School Diploma or GED equivalent
• Current resident of the State of Wisconsin
• At least one-year of full-time office clerical experience in a professional office setting.
• Intermediate knowledge of all related computer and software applications, such as Microsoft Word and Excel, Word Processing, PowerPoint, and spreadsheets (e.g., MS Office)

Required Skills and Abilities

Team player with the ability to work harmoniously and effectively with co-workers, external contacts and diverse populations. Ability to provide professional, respectful, and effective customer service to internal and external customers, including individuals experiencing emotional distress or challenging circumstances. Must possess oral and written communication skills. Strong time management, organizational and problem-solving skills, including the ability to prioritize competing responsibilities and meet deadlines. Frequent contact with employees across other departments and external entities to gather factual information of a confidential manner. The ability to read, write and comprehend simple instructions, routine reports, forms and correspondences.

A PPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

PG - NR13