Service Desk Technician - Cleared

Staterallc; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

Statera Systems Solutions LLC is seeking a cleared Service Desk Technician to support the U.S. Department of the Treasury in Washington, DC. This role provides front-line IT support for Treasury users and is fully onsite in downtown DC.

This full-time position runs Monday–Friday 12:00pm–8:00pm. A U.S. security clearance and 2+ years of IT support are required, along with a IT degree or related experience and knowledge of Windows 10/11 and ITSM tools such as ServiceNow.

Qualifications

• US citizen.
• Active security clearance required.
• 2+ years IT support experience.
• College degree in IT or related field, or equivalent experience.

Responsibilities

• Provide Tier I/II end-user support for workstations, printers, VOIP phones, and peripherals.
• Respond to service requests via phone and ITSM system.
• Log, track, resolve or escalate tickets.
• Assist in onboarding/offboarding including user provisioning, equipment setups, and moves.
• Comply with Treasury security policies for classified environments.

Skills

Windows 10/11

Customer service

ITSM tools

Escalation SOPs

Security+

Education

IT degree

Tools

ServiceNow

Job description

Description

Triple-S is seeking a cleared Service Desk Technician to support the U.S. Dept of Treasury in Washington, D.C. This role shall provide front-line IT support for Treasury's mission-critical program users during expanded workday hours. IT is full-time, Monday-Friday 12:00pm-8:00pm, fully onsite in downtown DC, and available upon a favorable federal background check.

Requirements

Key Responsibilities:

• Provide Tier I/II user support for workstations, printers, VOIP phones, and peripherals.
• Respond to service requests via phone and/or the ITSM system.
• Log, track, resolve or escalate tickets.
• Assist in onboarding/offboarding procedures including user provisioning, equipment setups, and moves.
• Comply with all Treasury security policies for classified environments.

Requirements:

• Must be a U.S. Citizen
• Must possess an active Security Clearance
• 2+ years’ IT support experience
• College degree in Information Technology or relevant field; equivalent relevant work experience will be considered.

Knowledge, Skills, and Abilities (KSAs):

• Knowledge of Windows 10/11, Office 365, and basic networking.
• Strong customer service acumen.
• Proficient in ITSM tools (e.g., ServiceNow).
• Ability to escalate and follow standard operating procedures.
• CompTIA Security+ preferred

Equal Employment Opportunity

Statera Systems Solutions LLC is an Equal Employment Opportunity/Affirmative Action employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all qualified applicants, without regard to race, color, religion, sex, pregnancy, sexual orientation, or any other status protected by applicable law.