Cleared Service Desk Technician - Onsite in DC (12-8pm)

Staterallc; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

Statera Systems Solutions LLC is seeking a cleared Service Desk Technician to support the U.S. Department of the Treasury in Washington, DC. This role provides front-line IT support for Treasury users and is fully onsite in downtown DC.

This full-time position runs Monday–Friday 12:00pm–8:00pm. A U.S. security clearance and 2+ years of IT support are required, along with a IT degree or related experience and knowledge of Windows 10/11 and ITSM tools such as ServiceNow.

Qualifications

• US citizen.
• Active security clearance required.
• 2+ years IT support experience.
• College degree in IT or related field, or equivalent experience.

Responsibilities

• Provide Tier I/II end-user support for workstations, printers, VOIP phones, and peripherals.
• Respond to service requests via phone and ITSM system.
• Log, track, resolve or escalate tickets.
• Assist in onboarding/offboarding including user provisioning, equipment setups, and moves.
• Comply with Treasury security policies for classified environments.

Skills

Windows 10/11

Customer service

ITSM tools

Escalation SOPs

Security+

Education

IT degree

Tools

ServiceNow

Job description

Statera Systems Solutions LLC is seeking a cleared Service Desk Technician to support the U.S. Department of the Treasury in Washington, DC. This role provides front-line IT support for Treasury users and is fully onsite in downtown DC.

This full-time position runs Monday–Friday 12:00pm–8:00pm. A U.S. security clearance and 2+ years of IT support are required, along with a IT degree or related experience and knowledge of Windows 10/11 and ITSM tools such as ServiceNow.