Cleared Service Desk Engineer (TS/SCI)

Socket.dev; Fort Meade (MD); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

PTO available

Health benefits

401(k) plan with company match

Tuition reimbursement

Job summary

T-Rex Solutions, LLC is seeking a fully cleared Service Desk Engineer to join our Mission Management team at Ft. Meade, MD in support of the Intelligence Community.

You will analyze requirements, develop system specifications, and provide technical leadership for system integration and operation, guiding projects through design, test, and implementation while communicating with government overseers and executives.

Qualifications

• Bachelor's degree required; 7 years of related experience; 12 years with substitutions.
• Active TS/SCI with FSP within 7 years required.

Responsibilities

• Analyze requirements, concepts of operations, and system architectures to draft specs.
• Lead design and development activities and ensure technical integrity.
• Guide integration, planning, and documentation for systems engineering.
• Interact with government personnel and senior executives on technical issues.
• Use JIRA for ticket management; support customers via email, chat, and phone.

Skills

Online customer support

LDAP directories

SQL querying

RESTful services

PKI

Ticket tracking (JIRA)

Ticket tracking (Redmine)

System troubleshooting

Technical documentation

Customer training

Independent work

Education

Bachelor's degree in System Engineering, CS, IS, Eng Sc, Eng Mgmt

Tools

JIRA

Redmine

Confluence

Job description

T-Rex Solutions, LLC is seeking a fully cleared Service Desk Engineer to join our Mission Management team at Ft. Meade, MD in support of the Intelligence Community.

You will analyze requirements, develop system specifications, and provide technical leadership for system integration and operation, guiding projects through design, test, and implementation while communicating with government overseers and executives.