Classroom IT Pro: AV & Equipment Support (Onsite)

University of Wisconsin-Stevens Point; Marshfield (WI); Hybrid; USD 60,000 - 70,000; Full time

Job summary

University of Wisconsin-Stevens Point is seeking an IT Professional III to provide multidisciplinary IT services at the Marshfield campus, focusing on keeping classroom equipment operational and supporting faculty and staff.

The role includes troubleshooting hardware and software, upgrading equipment, and training users, with occasional evenings or weekends and limited travel between UWSP sites. Starting salary is about $60,031.08 with a comprehensive benefits package.

Qualifications

• Associate degree in a computer-related field or 5 years of full-time employment in a computer support position.
• 2-4 years of experience supporting MS Windows computers, including hardware installation, software installation, and troubleshooting.
• Familiarity with common audiovisual technologies such as TVs, projectors, and audio systems.
• Experience supporting android and iOS mobile devices.
• Excellent customer support skills including excellent written and oral communications.
• Ability to work independently with limited direct supervision.

Responsibilities

• Installs, maintains, and troubleshoots hardware, configurations, multimedia, and software applications for various environments and business needs.
• May design and execute the implementation of complex technology systems and services.
• Researches potential technology purchases and makes recommendations according to work unit business needs and requests.
• Answers complex questions and provides information, creates documentation, and trains end users regarding hardware, software, applications, and technology access.

Skills

Windows support

Audiovisual tech

Android/iOS devices

Customer service

Independent work

Education

Associate degree in computer field

Bachelor’s degree (preferred) in tech field

Tools

PowerShell

GIS applications

Job description

University of Wisconsin-Stevens Point is seeking an IT Professional III to provide multidisciplinary IT services at the Marshfield campus, focusing on keeping classroom equipment operational and supporting faculty and staff.

The role includes troubleshooting hardware and software, upgrading equipment, and training users, with occasional evenings or weekends and limited travel between UWSP sites. Starting salary is about $60,031.08 with a comprehensive benefits package.