Claims Training & Onboarding Specialist

Smart AutoCare; Richardson (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Smart AutoCare in Richardson, TX is seeking a Training Specialist to support onboarding and foundational training for new and existing associates. The role focuses on claims policies, procedures, and basic claim handling expectations in an in-office setting.

Responsibilities include system/tool training, explaining workflows, conducting readiness assessments, and ongoing coaching. Occasional travel may be required; strong MS Office skills are essential.

Qualifications

• 2+ years of training or related operational experience.
• Exposure to training, coaching, or peer support.
• Basic understanding of claims processes, policies, or call center operations preferred.

Responsibilities

• Deliver onboarding and foundational training for new and existing associates using established materials.
• Train associates in claim policies, procedures, and basic claim handling expectations.
• Provide system and tool training with guidance and structured content.
• Explain basic workflows, team structures, and processes to support understanding of operations.
• Support readiness assessments through call monitoring, claim reviews, and knowledge checks.
• Provide day-to-day coaching and reinforcement of standard processes and best practices.
• Assist in identifying training gaps and upscale trends to leadership or senior trainers.
• Support the maintenance of training materials, job aids, and documentation.
• Track training completion and participation metrics.
• Periodically participate in any projects, reports, documentation, tasks or objectives assigned.

Skills

Training experience

Coaching

Claims processes knowledge

Call center operations

Education

High school diploma and two years of college

Bachelor’s degree preferred

Tools

PowerPoint

Excel

Outlook

Job description

Smart AutoCare in Richardson, TX is seeking a Training Specialist to support onboarding and foundational training for new and existing associates. The role focuses on claims policies, procedures, and basic claim handling expectations in an in-office setting.

Responsibilities include system/tool training, explaining workflows, conducting readiness assessments, and ongoing coaching. Occasional travel may be required; strong MS Office skills are essential.