Claim Manager – TPA

Signature Adjustment Group; United States; A distancia; USD 85.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Signature Adjustment Group, a national boutique TPA, is seeking a Claims Manager to lead multi-line operations, including Auto Liability and General Liability, in a 100% remote setting. The role targets urgency, client service excellence, and strategic claims leadership.

The ideal candidate has 5+ years of progressive claims experience, strong leadership, and knowledge of niche programs. Travel for mediations and client visits is expected in some cases.

Formación

• Bachelor’s degree or equivalent experience is required.
• 5+ years of claims experience across Commercial Auto and General Liability.
• Leadership experience preferred.
• Some travel for mediations, trials, client visits, and conferences.

Responsabilidades

• Personally manage a caseload of ~85 claims across Commercial Auto Liability and General Liability.
• Handle claims from first notice through final resolution including investigation, coverage analysis, liability determination, reserving, negotiation, litigation, and settlement.
• Lead strategy on litigated matters and coordinate with defense counsel, experts, and vendors.
• Maintain reserves, action plans, and proactive client communication throughout the claim lifecycle.
• Ensure best practices in coverage, reserving, and resolution strategy.
• Monitor file quality, outcomes, and KPI trends; translate data into insights.

Conocimientos

Leadership

Communication

Analytical thinking

Client focus

Strategic problem-solving

Educación

Bachelor’s degree or equivalent experience

Professional designations preferred (CPCU, ARM, AIC)

Herramientas

Microsoft Word

Microsoft Excel

PowerPoint

Descripción del empleo

Claims Manager – TPA

National Boutique TPA | 100% Remote

Salary Range: $85,000- $115,000

The Opportunity:

A national boutique Third-Party Administrator (TPA) is seeking a Claims Manager to lead, advise, and directly handle multi-line claims operations across specialized client programs including Auto Liability, General Liability, and Subrogation.

The Claims Manager will serve as a dedicated claims adjuster and primary point of contact for their clients; advising on claims strategy, risk management, and program performance. This role combines deep technical claims expertise, client relationship leadership, and operational oversight.

The ideal candidate brings a strong technical depth across multiple lines and a reputation for urgency, responsiveness, and client service excellence. Experience supporting complex or niche programs (including Transportation, Sports & Entertainment, Sexual Molestation Liability, or Retail & Hospitality) is highly preferred.

Key Responsibilities

Claims Leadership & Execution

• Personally manage a caseload of approximately 85 claims (which may include complex, large loss, and litigated files) across Commercial Auto Liability and General Liability.
• Handle claims from first notice through final resolution, including investigation, coverage analysis, liability determination, reserving, negotiation, litigation, and settlement.
• Lead strategy on litigated matters and coordinate with defense counsel, experts, and vendors
• Maintain accurate reserves, clear action plans, and proactive client communication throughout the claim lifecycle
• Ensure consistent application of best practices in coverage, reserving, and resolution strategy
• Monitor file quality, claim outcomes, and key performance metrics
• Identify trends and translate data into actionable insights for clients and leadership
• Help build, lead, and mentor adjusters aligned to client programs

• Partner with Business Development to evaluate new opportunities through loss analysis, exposure identification, and claims strategy development
• Support onboarding and implementation of new client programs

Qualifications

• Bachelor’s degree or equivalent experience
• 5+ years of progressively responsible claims experience across Commercial Auto and General Liability
• Leadership experience preferred
• Some travel expected for mediations, trials, client stewardship visits, and conferences.
• Strong knowledge of claims regulations, insurance contracts, and applicable laws

• Excellent verbal and written communication skills, including a strong ability to actively lead and participate in meetings, presentations, and conferences.
• Professional designations preferred (CPCU, ARM, AIC)
• Multi-state licensing preferred; ability to maintain CE requirements
• NY and CA adjuster’s license (or ability to obtain one within 60 days)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Exposure and ability to work in specialized or niche industries, includingTrucking / Transportation, Sports & Entertainment, Sexual Molestation Liability, or Retail & Hospitality is highly preferred.

Core Competencies

• Strategic problem-solving and decision-making
• Client-centric mindset
• Exceptional communication
• Operational leadership and accountability
• Analytical and detail-oriented thinking
• Resource management and prioritization
• Deep technical claims expertise across multiple lines

Compensation & Benefits

• Competitive salary
• Comprehensive benefits package
• Generous PTO
• Flexible, 100% remote work environment

Why This Role

• High-impact role with direct client visibility and influence
• Opportunity to work on complex, non-standard risks
• Boutique environment with flexibility, autonomy, and speed
• Low adjuster caseloads of approximately 85 claims
• Professional development opportunities
• Growth position