Claims Manager, Worker's Compensation

Markel; Henderson (NV); On-site; USD 91,000 - 191,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer match

PTO and holidays

Parental leave

Job summary

Markel in Henderson, NV is seeking a Senior Claims Manager to lead a team of claims examiners with varying experience. You will oversee the resolution of low to high complexity claims and provide direction, coaching, and training to staff.

You will direct assignments, review reserves and settlements, and collaborate with underwriters, risk, actuarial, and executives to align outcomes with company priorities. Travel to other offices and mediations may be required.

Qualifications

• Minimum of 10 years in the insurance industry, with a deep and broad understanding of workers compensation.
• Experience managing people.
• Excellent written and oral communication skills.

Responsibilities

• Direct and monitor assignments of new loss activity.
• Review and approve correspondence and reports.
• Review and approve reserves and settlements in excess of examiner’s authority.
• Make recommendations concerning reserve changes to director or senior management.
• Participate in review and discussion of large loss activity with stakeholders (UW, PL, Actuarial, Exec Management).
• Ensure adherence to Fair Claims Practices regulations and internal Claims Quality Performance Objectives.
• Assess and develop training needs; provide feedback to staff.
• Prepare and distribute reports by collecting and summarizing information.
• Assist in budgeting and resource assessment.
• Foster relationships with internal stakeholders (UW, PL, Actuarial) and customers/partners.

Skills

Team leadership

Claims management

Strategic thinking

Communication

Office software

Education

Bachelor’s degree or equivalent work experience

Tools

MS Office

Claims management software

Job description

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.Join us and play your part in something special!This position will be responsible for managing a team of claims examiners possessing varied experience levels. This position will oversee the resolution of claims with low to high complexity and provide direction, coaching, and training. This position will report to the Dir or Senior Dir of claims and be responsible for conveying the organization’s objectives and priorities to staff and measure progress towards stated goals.

Job Responsibilities

• Direct and monitor assignments of new loss activity

• Review and approve correspondence and reports

• Review and approve reserves and settlements in excess of examiner’s authority

• Make recommendations concerning reserve changes to director or senior management.

• Participate in review and discussion of large loss activity with interested stakeholders (UW, PL, Actuarial, Executive Management)

• Ensure that team adheres to Fair Claims Practices regulations and internal Claims Quality Performance Objectives

• Assess and evaluate individual examiner and team performance, provide feedback and develop training needs

• Prepare and distribute reports by collecting and summarizing information

• Assist in preparation of budgets, evaluation of expenses and assess resource needs

• Foster and encourage strong relationships with internal stakeholders (UW, PL, Actuarial)

• Promote and enhance strong relationships with customers and channel partners

• Participate in special projects as requested

• Travel to other claim offices, mediations, trials, and conferences as required.

Education:

• Bachelor’s degree or equivalent work experience

Certification:

• Successful achievement of insurance industry designations a plus

• Management training a plus

Work Experience:

• Minimum of 10 years in the insurance industry, with a deep and broad understanding of workers compensation.

• Experiencemanaging people.

Skill Sets:

• Strategic thinker with good organizational skills

• Excellent written and oral communication skills

• Strong organization and time management skills

• Ability to deliver outstanding customer service

• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)

• Ability to work in a team environment

• Strong desire for continuous improvement

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay information:

The salary range for this position is $91,400 - $190,500. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company’s annual incentive plan.

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Are you ready to play your part?

Caution: Employment scams

• All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.

• All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to [e-mail].

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e-mail to [e-mail].

No agencies please.