Claims Manager, Worker's Compensation

Markel Corporation; Henderson (NV); On-site; USD 91,000 - 191,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

PTO & holidays

Employee stock plan

Job summary

Markel Corporation in the United States is seeking an experienced Claims Manager specialized in workers’ compensation to lead a high-performing team and drive strategic outcomes. You will oversee loss activity, reserves, and reporting while coordinating with underwriting, actuarial, and executive stakeholders.

The role emphasizes Fair Claims Practices, customer service excellence, and continuous improvement. Some travel to other claim offices, mediations, and conferences may be required.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Strong written and verbal communication skills expected.
• Ability to manage time and prioritize multiple tasks.

Responsibilities

• Direct and monitor assignments of new loss activity.
• Review and approve correspondence and reports.
• Review and approve reserves and settlements within authority.
• Make recommendations on reserve changes to leadership.
• Collaborate with UW, PL, Actuarial and Exec Management on large losses.
• Ensure adherence to Fair Claims Practices and internal quality objectives.
• Assess performance and identify training needs for teams.
• Prepare and distribute reporting by summarizing information.
• Assist budgets and resource planning.
• Foster relationships with internal stakeholders and customers.
• Travel to other claim offices, mediations, trials, and conferences as needed.

Skills

Strategic thinking

Excellent written and oral comms

Time management

Customer service orientation

Team leadership

Education

Bachelor’s degree or equivalent work experience

Tools

Excel

Outlook

PowerPoint

Word

Job description

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special!

Job Responsibilities

• Direct and monitor assignments of new loss activity
• Review and approve correspondence and reports
• Review and approve reserves and settlements in excess of examiner’s authority
• Make recommendations concerning reserve changes to director or senior management
• Participate in review and discussion of large loss activity with interested stakeholders (UW, PL, Actuarial, Executive Management)
• Ensure that team adheres to Fair Claims Practices regulations and internal Claims Quality Performance Objectives
• Assess and evaluate individual examiner and team performance, provide feedback and develop training needs
• Prepare and distribute reports by collecting and summarizing information
• Assist in preparation of budgets, evaluation of expenses and assess resource needs
• Foster and encourage strong relationships with internal stakeholders (UW, PL, Actuarial)
• Promote and enhance strong relationships with customers and channel partners
• Participate in special projects as requested
• Travel to other claim offices, mediations, trials, and conferences as required

Education

• Education: Bachelor’s degree or equivalent work experience

Certification & Training

• Certification: Successful achievement of insurance industry designations a plus
• Management training a plus

Work Experience

• Minimum of 10 years in the insurance industry, with a deep and broad understanding of workers compensation. Experience managing people.

Skill Sets

• Strategic thinker with good organizational skills
• Excellent written and oral communication skills
• Strong organization and time management skills
• Ability to deliver outstanding customer service
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
• Ability to work in a team environment
• Strong desire for continuous improvement

Pay information

The salary range for this position is $91,400 - $190,500. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.

Work Authorization

US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Who we are

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We’re all about people | We win together | We strive for better We enjoy the everyday | We think further

What’s in it for you

• In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Equal Opportunity Employer

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.