Claims Team Lead — Property & Liability

securityfirstmanagers; Ormond Beach (FL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Fitness center

Chef lunches

Walking trail

Team events

Food truck events

Professional development

Benefits package

Job summary

Security First seeks a Claims Manager in Florida to lead a team of Claims Examiners handling homeowner property and liability claims, ensuring quality handling and regulatory compliance.

This role provides daily leadership, technical guidance, and oversight to achieve accurate settlements and strong customer service. Onsite with a hybrid work model, you will coordinate with internal teams and external partners to protect customers and company interests.

Qualifications

• High school diploma or equivalent.
• Minimum 6 years of property and liability claims experience, including 3–5 years of direct claims handling.
• 1–3 years of supervisory or team leadership experience preferred.

Responsibilities

• Lead, coach, and develop a team of Claims Examiners with performance expectations.
• Review, assign, and oversee property and liability claims, including reserves and expenses.
• Analyze policy terms to resolve complex coverage issues and guide decisions.
• Monitor trends, conduct file reviews, and support regulatory reporting.
• Refer claims to complex units or litigation; attend mediations and settlements.
• Maintain relationships with customers, partners, and regulators with confidentiality.
• Provide training and mentorship for staff and external partners.
• Manage workload distribution, staffing, budgeting, and resource planning.
• Respond to weather events and incidents; support hybrid work model and on-site duties.

Skills

Leadership

Coaching

Claims handling

Regulatory compliance

Customer service

Education

High school diploma

Job description

Security First seeks a Claims Manager in Florida to lead a team of Claims Examiners handling homeowner property and liability claims, ensuring quality handling and regulatory compliance.

This role provides daily leadership, technical guidance, and oversight to achieve accurate settlements and strong customer service. Onsite with a hybrid work model, you will coordinate with internal teams and external partners to protect customers and company interests.