Lead Field Property Claims Supervisor

Windward Risk Managers; West Palm Beach (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) match

PTO & holidays

Disability insurance

Education support

Growth culture

Job summary

Windward Risk Managers is seeking an experienced First Party Property Claims Supervisor to lead a team of field adjusters handling homeowners and residential property claims in Florida. You will drive claim quality, regulatory compliance, and customer service across the lifecycle.

The ideal candidate has 5+ years in property claims, a Florida 6-20 license, proficiency with Xactimate, and strong leadership skills to develop high-performing teams.

Qualifications

• 5+ years of first party field property claims experience.
• Florida 6-20 Adjuster License.
• Strong knowledge of homeowners and residential property coverage forms.
• Excellent written and verbal communication skills.
• Proficiency with Xactimate and claims management systems.

Responsibilities

• Supervise, mentor, and develop a team of outside property field adjusters.
• Ensure timely, accurate coverage analysis and claim handling in compliance with guidelines and state regulations.
• Monitor and manage claim metrics including cycle time, severity, and customer satisfaction.
• Assist with complex, large-loss, or escalated claims.
• Collaborate with underwriting, legal, SIU, and vendor partners.
• Support catastrophe response efforts when needed.

Skills

Leadership

Property claims experience

Xactimate

Regulatory compliance

Communication skills

Team mentorship

Education

Florida 6-20 Adjuster License

Tools

Claims management systems

Job description

Windward Risk Managers is seeking an experienced First Party Property Claims Supervisor to lead a team of field adjusters handling homeowners and residential property claims in Florida. You will drive claim quality, regulatory compliance, and customer service across the lifecycle.

The ideal candidate has 5+ years in property claims, a Florida 6-20 license, proficiency with Xactimate, and strong leadership skills to develop high-performing teams.