Claims Manager

Security First Insurance; Ormond Beach (FL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Fitness center

Monthly lunches

Walking trail

Team events

Professional development

Benefits package

Job summary

Security First Insurance is seeking a Claims Manager to lead a team of Claims Examiners responsible for the handling, investigation, evaluation, and resolution of homeowner property and liability claims. This role provides daily leadership, technical guidance, and oversight to ensure quality claims handling and exceptional customer service.

The position requires 6+ years of claims experience across property and liability, with 1–3 years in supervisory roles.

Qualifications

• Minimum of high school diploma or equivalent.
• 6+ years of property and liability claims experience.
• 3–5 years of direct claims handling; 1–3 years of supervisory or team leadership experience preferred.

Responsibilities

• Lead a team of Claims Examiners and ensure adherence to claim handling guidelines, workflows, procedures, and performance expectations.
• Review, evaluate, assign, and oversee property and liability claims, providing coverage guidance and reserves guidance.
• Analyze policy terms, conditions, and exclusions to resolve complex coverage issues and make sound claim decisions.
• Monitor claim trends, conduct file reviews, identify risks, and support regulatory reporting to improve outcomes.
• Refer claims to complex units or litigation; attend mediations and settlements as needed.
• Build relationships with customers, internal teams, external partners, and regulators while maintaining confidentiality.
• Conduct training, mentoring, and ongoing development for staff and partners.
• Oversee workload distribution, staffing, budgeting, and resource planning.
• Respond to weather events and critical incidents; work hours may extend as needed.
• Work onsite regularly and follow the hybrid work model.

Skills

Team leadership

Coaching

Staff development

Education

High school diploma or equivalent

Job description

We are seeking a Claims Manager to lead a team of Claims Examiners responsible for the handling, investigation, evaluation, and resolution of homeowner property and liability claims. This role provides daily leadership, technical guidance, operational oversight, and support to ensure quality claims handling, regulatory compliance, and exceptional customer service.

Key Responsibilities

• Manage, coach, and develop a team of Claims Examiners, ensuring compliance with claim handling guidelines, workflows, procedures, and performance expectations.
• Review, evaluate, assign, and oversee property and liability claims, providing coverage guidance, settlement authority, and direction on loss assessments, reserves, and adjustment expenses.
• Analyze policy terms, conditions, and exclusions to assist staff in resolving complex coverage issues and making sound claim decisions.
• Monitor claim trends, conduct file reviews, identify risks, support regulatory reporting, and implement strategies to improve claim outcomes and operational performance.
• Refer claims to complex claim units and/or litigation when appropriate; attend mediations, settlements, and legal proceedings as required.
• Build and maintain effective relationships with customers, internal teams, external business partners, and regulatory stakeholders while maintaining strict confidentiality standards.
• Conduct training, mentoring, and ongoing development for internal staff and external business partners.
• Oversee workload distribution, staffing, employee performance, disciplinary actions, departmental budgeting, and resource planning.
• Respond to weather events, natural disasters, and other critical incidents, including working additional hours when business needs require.
• Perform work onsite at a Company-designated location on a regular basis and adhere to the Company's hybrid work model.

Minimum Requirements

• High school diploma or equivalent.
• Minimum of six (6) years of property and liability claims experience, including three (3) to five (5) years of direct claims handling.
• One (1) to three (3) years of supervisory or team leadership experience preferred.
• OR an equivalent combination of education, certification, training, and/or experience.

Why You'll Love Working Here

We're serious about our work but we also believe work should be enjoyable.

Our offices were designed with our team members in mind and includes:

• State-of-the-art fitness center
• Complimentary chef-prepared lunches monthly
• Beautiful walking trail around our offices
• Team Member appreciation events throughout the year
• Food truck events featuring local favorites
• Professional development, mentoring, and continuing education
• Competitive benefits package including medical, dental, vision, paid time off, 401(k), and more

At Security First, you'll find a collaborative culture where people genuinely enjoy working together and where your expertise is valued.