Senior Claims Leader — Property & Liability

Security First Insurance; Ormond Beach (FL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Fitness center

Monthly lunches

Walking trail

Team events

Professional development

Benefits package

Job summary

Security First Insurance is seeking a Claims Manager to lead a team of Claims Examiners responsible for the handling, investigation, evaluation, and resolution of homeowner property and liability claims. This role provides daily leadership, technical guidance, and oversight to ensure quality claims handling and exceptional customer service.

The position requires 6+ years of claims experience across property and liability, with 1–3 years in supervisory roles.

Qualifications

• Minimum of high school diploma or equivalent.
• 6+ years of property and liability claims experience.
• 3–5 years of direct claims handling; 1–3 years of supervisory or team leadership experience preferred.

Responsibilities

• Lead a team of Claims Examiners and ensure adherence to claim handling guidelines, workflows, procedures, and performance expectations.
• Review, evaluate, assign, and oversee property and liability claims, providing coverage guidance and reserves guidance.
• Analyze policy terms, conditions, and exclusions to resolve complex coverage issues and make sound claim decisions.
• Monitor claim trends, conduct file reviews, identify risks, and support regulatory reporting to improve outcomes.
• Refer claims to complex units or litigation; attend mediations and settlements as needed.
• Build relationships with customers, internal teams, external partners, and regulators while maintaining confidentiality.
• Conduct training, mentoring, and ongoing development for staff and partners.
• Oversee workload distribution, staffing, budgeting, and resource planning.
• Respond to weather events and critical incidents; work hours may extend as needed.
• Work onsite regularly and follow the hybrid work model.

Skills

Team leadership

Coaching

Staff development

Education

High school diploma or equivalent

Job description

Security First Insurance is seeking a Claims Manager to lead a team of Claims Examiners responsible for the handling, investigation, evaluation, and resolution of homeowner property and liability claims. This role provides daily leadership, technical guidance, and oversight to ensure quality claims handling and exceptional customer service.

The position requires 6+ years of claims experience across property and liability, with 1–3 years in supervisory roles.