Claims Systems Training & Operations Liaison

MedPro Group; Fort Wayne (IN); Hybrid; USD 55,000 - 75,000; Full time

Job summary

MedPro Group is seeking a Claims Systems Training professional to train new Claims Consultants and Division Claim Managers across all lines of business. You will partner with vendors and IT to enhance system functionality and support billing and reporting processes.

This role administers the Claims SharePoint page, CounselLink billing system, and supports audits, access management, and system guidance for Claims staff, ensuring data integrity and efficient operations.

Qualifications

• High school diploma or equivalent; a bachelor's degree in insurance-related courses is preferred.
• Experience providing system training and supporting users adopting new technology.
• Thorough knowledge of claims systems and systems administration.

Responsibilities

• Provide claims systems training for new Claims Consultants and Division Claim Managers across all lines of business.
• Partner with system vendors and third-party support teams to resolve issues and improve functionality.
• Coordinate with IT on system changes, and design/implement new systems.
• Administer the Claims SharePoint page and CounselLink billing system.
• Monitor and enter manual off-panel payments related to claims billing.
• Provide system guidance and training materials to Claims personnel; support audits and reporting.
• Support audits, data requests, and data integrity for Claims operations.
• Assist with Claims communications portal and user access management.

Skills

System training

Claims systems knowledge

Communication skills

Attention to detail

Vendor coordination

Education

High school diploma

Bachelor's degree preferred in insurance or related field

Job description

MedPro Group is seeking a Claims Systems Training professional to train new Claims Consultants and Division Claim Managers across all lines of business. You will partner with vendors and IT to enhance system functionality and support billing and reporting processes.

This role administers the Claims SharePoint page, CounselLink billing system, and supports audits, access management, and system guidance for Claims staff, ensuring data integrity and efficient operations.