Claims Training Lead — On-Site Coach & SME

WebTPA; San Antonio (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

WebTPA in San Antonio, TX is seeking a Claims Training Mentor to guide new hires and existing staff through instructor-led and virtual training, coaching performance aims, and facilitating discussions to improve competency in Self-Funded Claims processing.

The role involves hands-on training, 1-on-1 coaching, and collaboration with operations, auditing, and Talent Development to design and evaluate training content for ROI, with occasional travel to multiple locations.

Qualifications

• 4+ years related work experience.
• iiiPUT system experience required.
• Self-Funded Claims Processing experience preferred.
• Strong written and verbal communication skills.
• 1-2 years’ experience with training delivery/facilitation support in a virtual or in-person setting.

Responsibilities

• Training of New Hires: deliver and facilitate in person and virtual training spanning Customer Service and Claims Processing for multiple job roles.
• Training Existing Staff for Continuing Education: reinforce sessions on product, system and job roles.
• Provide coaching and feedback to management on learner progress and outcomes.
• Evaluate content with cross-functional partners and report ROI on training impact.
• Support instructional design teams with course pilots and content enhancements.

Skills

Communication skills

Training delivery

Coaching

Virtual training

Education

Bachelor's degree or equivalent

Tools

iiiPUT system

Job description

WebTPA in San Antonio, TX is seeking a Claims Training Mentor to guide new hires and existing staff through instructor-led and virtual training, coaching performance aims, and facilitating discussions to improve competency in Self-Funded Claims processing.

The role involves hands-on training, 1-on-1 coaching, and collaboration with operations, auditing, and Talent Development to design and evaluate training content for ROI, with occasional travel to multiple locations.