Claims Support Specialist - Entry Level (Onsite)

MCI; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Incentives and rewards

Career growth opportunities

Job summary

MCI is seeking a Call Center Claims Representative to support commercial and public sector clients in Savannah, GA. This entry-level position involves handling inbound inquiries and troubleshooting issues while providing excellent customer service.

Candidates must have a high school diploma, be at least 18 years old, and possess strong communication skills. The role offers competitive compensation and various benefits including health insurance and paid time off.

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• Ability to read and speak English fluently.
• Ability to type swiftly and accurately (≥ 20 words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Accurately document and process customer claims in appropriate systems.
• Utilize systems and technology to complete account management tasks.

Skills

Customer service orientation

Excellent communication skills

Ability to multi-task

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job description

MCI is seeking a Call Center Claims Representative to support commercial and public sector clients in Savannah, GA. This entry-level position involves handling inbound inquiries and troubleshooting issues while providing excellent customer service.

Candidates must have a high school diploma, be at least 18 years old, and possess strong communication skills. The role offers competitive compensation and various benefits including health insurance and paid time off.