CALL CENTER CLAIMS REPRESENTATIVE (Full-Time & Part-Time)

MCI; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Incentives and rewards

Career growth opportunities

Job summary

MCI is seeking a Call Center Claims Representative to support commercial and public sector clients in Savannah, GA. This entry-level position involves handling inbound inquiries and troubleshooting issues while providing excellent customer service.

Candidates must have a high school diploma, be at least 18 years old, and possess strong communication skills. The role offers competitive compensation and various benefits including health insurance and paid time off.

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• Ability to read and speak English fluently.
• Ability to type swiftly and accurately (≥ 20 words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Accurately document and process customer claims in appropriate systems.
• Utilize systems and technology to complete account management tasks.

Skills

Customer service orientation

Excellent communication skills

Ability to multi-task

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job description

Position Overview

CALL CENTER CLAIMS REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS

We are looking for call center claims representatives to support inbound customer service, help desk, and back‑office processing. In this role, you will handle inbound inquiries, troubleshoot technical issues, assist callers with inquiries, and professionally represent some of the most recognizable brands in the world.

Location: Savannah, GA

Schedules vary by site and project; however, we can usually find something that works for everyone. This is an on‑site, entry‑level position with competitive compensation. Prior contact center experience is not required, but experience in customer service, technical support, inside sales, or back‑office support in a contact center environment is a plus. To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer claims in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Utilize knowledge base and training to answer customer questions accurately.
• Comply with requirements surrounding confidential and personal information.
• Appropriately escalate customer issues to the managerial team.
• Ensure first call resolution through problem solving and effective call handling.
• Attend meetings, training, and review all new training material to stay up‑to‑date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

Candidate Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Experience with data‑entry utilizing a computer.
• Ability to read and speak English fluently.
• Have a wired, high‑speed internet connection (download speed of 20 Mbps+).
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (≥ 20 words a minute).
• Ability to work regularly scheduled shifts within our hours of operation, including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow‑up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Preferred qualifications

• One year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact center environment.
• State or federal work experience.

Compensation and Benefits

• Paid Time Off, holidays.
• Incentives & rewards, including cash bonuses and prizes.
• Health benefits: comprehensive medical, dental, vision coverage after 60 days of employment; MEC medical plans after 30 days.
• Retirement savings programs where available.
• Disability, life, and supplemental insurance.
• Career growth opportunities via internal promotions.
• Paid training.
• Casual dress code.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with fingerprint; job offers contingent on investigation results.
• Must be willing to submit to drug screening; job offers contingent on results.

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office, reach in any direction, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. The company maintains a work environment free from discrimination. All employees are treated with dignity and respect. MCI will consider qualified applicants with criminal histories for employment where permissible.