Claims Support Specialist: Customer Care & Growth

Warrior Insurance Network; Bedford Park (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Salaries

Training & Development

Medical, Dental, Vision Reimbursement

Short/Long Term Disability

Life Insurance

Flexible Spending Account

401k with company match

Paid Time Off & Holidays

Tuition Reimbursement

Wellness Program

Company events

Job summary

Warrior Insurance Network (WIN) is seeking a Claims Call Center Specialist to join our growing Claims team. You will be the first point of contact for insureds and claimants, gathering information, answering questions, and guiding customers through the claims process after a loss.

This role emphasizes customer service excellence, accuracy in documentation, and the ability to work in a fast-paced environment while supporting a residential claims operation.

Qualifications

• Prior customer service experience.
• Strong verbal communication and phone skills.
• Excellent organizational and interpersonal skills.
• Data entry and typing proficiency (minimum 30 WPM).
• Basic PC and computer navigation skills.
• Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

• Provide excellent customer service to all callers.
• Serve as the first point of contact for insureds, claimants, attorneys, claimant carriers and other callers reporting new losses.
• Gather and document accidents and claim information accurately and efficiently.
• Verify policy information and identify potential coverage concerns for referral to the appropriate claims team.
• Guide callers through the claims process and answer claim-related questions.
• Refer callers for estimates when applicable.
• Assist claims adjusters by providing timely information and support to customers.
• Develop a working knowledge of insurance policies and claims procedures.
• Maintain productivity and service standards while handling incoming call volume.
• Support departmental operations by processing tow bills, ordering police reports, mailing claim payments, handling unmatched mail, and completing other administrative tasks.
• Participate in special projects and initiatives as assigned.

Skills

Prior customer service experience

Strong verbal communication and phone

Excellent organizational and Interper.

Data entry and typing proficiency

Basic PC and navigation skills

Multitask in fast-paced environment

Education

Associate or bachelor's degree

Job description

Warrior Insurance Network (WIN) is seeking a Claims Call Center Specialist to join our growing Claims team. You will be the first point of contact for insureds and claimants, gathering information, answering questions, and guiding customers through the claims process after a loss.

This role emphasizes customer service excellence, accuracy in documentation, and the ability to work in a fast-paced environment while supporting a residential claims operation.