Claims Call Center Specialist

Warrior Insurance Network

Bedford Park (IL)

On-site

USD 22,000 - 30,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Competitive Salaries

Training & Development

Medical, Dental, Vision Reimbursement

Short/Long Term Disability

Life Insurance

Flexible Spending Account

401k with company match

Paid Time Off & Holidays

Tuition Reimbursement

Wellness Program

Company events

Job summary

Warrior Insurance Network (WIN) is seeking a Claims Call Center Specialist to join our growing Claims team. You will be the first point of contact for insureds and claimants, gathering information, answering questions, and guiding customers through the claims process after a loss.

This role emphasizes customer service excellence, accuracy in documentation, and the ability to work in a fast-paced environment while supporting a residential claims operation.

Qualifications

Prior customer service experience.
Strong verbal communication and phone skills.
Excellent organizational and interpersonal skills.
Data entry and typing proficiency (minimum 30 WPM).
Basic PC and computer navigation skills.
Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

Provide excellent customer service to all callers.
Serve as the first point of contact for insureds, claimants, attorneys, claimant carriers and other callers reporting new losses.
Gather and document accidents and claim information accurately and efficiently.
Verify policy information and identify potential coverage concerns for referral to the appropriate claims team.
Guide callers through the claims process and answer claim-related questions.
Refer callers for estimates when applicable.
Assist claims adjusters by providing timely information and support to customers.
Develop a working knowledge of insurance policies and claims procedures.
Maintain productivity and service standards while handling incoming call volume.
Support departmental operations by processing tow bills, ordering police reports, mailing claim payments, handling unmatched mail, and completing other administrative tasks.
Participate in special projects and initiatives as assigned.

Skills

Prior customer service experience

Strong verbal communication and phone

Excellent organizational and Interper.

Data entry and typing proficiency

Basic PC and navigation skills

Multitask in fast-paced environment

Education

Associate or bachelor's degree

Job description

Warrior Insurance Network (WIN) is seeking Claims Call Center Specialists to join our growing Claims team. This is an excellent opportunity for customer-focused professionals who are interested in building a long-term career in the insurance industry.

As a Claims Call Center Specialist, you will play a critical role in helping callers navigate the claims process following an accident or loss. You will serve as the first point of contact, gathering claim information, answering questions, and ensuring callers receive the guidance and support they need during what can often be a stressful time.

Whether you bring prior insurance experience or a strong customer service background, Warrior Insurance Network (WIN) offers the training, development, and career growth opportunities needed to build a successful future in claims and insurance operations.

What You'll Do

Provide excellent customer service to all callers
Serve as the first point of contact for insureds, claimants, attorneys, claimant carriers and other callers reporting new losses
Gather and document accidents and claim information accurately and efficiently
Verify policy information and identify potential coverage concerns for referral to the appropriate claims team
Guide callers through the claims process and answer claim-related questions
Refer callers for estimates when applicable
Assist claims adjusters by providing timely information and support to customers
Develop a working knowledge of insurance policies and claims procedures
Maintain productivity and service standards while handling incoming call volume
Support departmental operations by processing tow bills, ordering police reports, mailing claim payments, handling unmatched mail, and completing other administrative tasks
Participate in special projects and initiatives as assigned

What It's Like to Work in This Role

No two days are exactly alike. You'll interact with callers who need assistance after an accident or loss, helping them understand what comes next and ensuring they feel supported throughout the process.

You'll work alongside experienced claims professionals, gain valuable knowledge of insurance operations, and develop skills that can lead to future opportunities within the organization. This role offers a fast-paced environment, meaningful customer interactions, and a strong foundation for career growth.

Qualifications

Required

Prior customer service experience
Strong verbal communication and phone skills
Excellent organizational and interpersonal skills
Data entry and typing proficiency (minimum 30 WPM)
Basic PC and computer navigation skills
Ability to multitask and work effectively in a fast-paced environment

Preferred

Associate or bachelor's degree
Prior insurance, claims, or call center experience
Bilingual skills are a plus

Why Join Warrior Insurance Network (WIN)?

At Warrior Insurance Network (WIN), we are committed to investing in our employees through training, development, and advancement opportunities. We offer a comprehensive benefits package for full-time employees, including: