Dynamic Client Claims Support Specialist

Raphael and Associates; Rutherford (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401(k) with company matching

Paid time off

Job summary

Raphael & Associates in New Jersey seeks a motivated Client Support Specialist to ensure timely setup of new insurance claims and provide administrative support to the Claims Department. You will review FNOL data, verify policy information, and maintain electronic claim files while upholding client service standards in a fast-paced environment.

This role offers opportunities to contribute to a dynamic team with competitive compensation and comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or admin support in insurance claims preferred.
• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational skills with strong attention to detail
• Ability to prioritize multiple tasks and meet deadlines with accuracy in a fast-paced environment.
• Strong problem-solving skills and the ability to work independently while contributing to a team.
• Proficiency with Microsoft Office applications and the ability to learn claims management software.

Responsibilities

• Review First Notice of Loss (FNOL) information received through various reporting channels.
• Set up new claims accurately in the claims management system.
• Verify policy information and enter claim data in accordance with client instructions.
• Assign claims using established workflows and templates.
• Prepare and send acknowledgements and other standard claim correspondence.
• Complete ISO ClaimSearch inquiries and other claim-related searches, as assigned.
• Print, prepare, and process outgoing mail, including certified and overnight correspondence.
• Upload and index documents, create tasks and diary entries, and maintain electronic claim files.
• Monitor department mailboxes and perform other Client Support functions as assigned.
• Answer incoming calls and obtain new claim information from insureds, claimants, agents, and clients.
• Maintain quality, accuracy, and compliance with client requirements and internal procedures.
• Assist with special projects and perform other duties as assigned.

Skills

Customer service

Administrative support

Communication skills

Organization

Education

High School Diploma

Tools

Microsoft Office

Claims management software

Job description

Raphael & Associates in New Jersey seeks a motivated Client Support Specialist to ensure timely setup of new insurance claims and provide administrative support to the Claims Department. You will review FNOL data, verify policy information, and maintain electronic claim files while upholding client service standards in a fast-paced environment.

This role offers opportunities to contribute to a dynamic team with competitive compensation and comprehensive benefits.