Claims Assistant – Hybrid, Growth & Bonus Potential

ICW INSURANCE COMPANY OF THE WEST; Carmel Point (CA); Hybrid; USD 27,000 - 43,000; Full time

Job summary

ICW Group is hiring a Claims Assistant to provide administrative support to Claims Examiners and help ensure timely payments of benefits. The role requires interaction with insureds and external parties, data entry, and ERP documentation.

The position emphasizes accuracy, strong customer service, and collaboration within an office setting. Hybrid work options are available along with a competitive benefits package.

Qualifications

• High school diploma or GED required.
• 1+ years’ claims insurance or closely related experience preferred.
• Intermediate computer skills with Microsoft Office; ability to learn ERP software.

Responsibilities

• Delivers basic to intermediate administrative support to Claims Examiners.
• Contacts insured and other parties to obtain information to process claims.
• Documents conversations or information in ERP system.
• Updates claims information and retrieves data as needed.
• Supports Claims Examiners in payments and related tasks.

Skills

Customer service

Data entry

Microsoft Office

ERP software

Attention to detail

Time management

Reading/writing

Education

High school diploma or GED

Tools

ERP software

Job description

ICW Group is hiring a Claims Assistant to provide administrative support to Claims Examiners and help ensure timely payments of benefits. The role requires interaction with insureds and external parties, data entry, and ERP documentation.

The position emphasizes accuracy, strong customer service, and collaboration within an office setting. Hybrid work options are available along with a competitive benefits package.