Claims Assistant - Workers' Compensation

ICW INSURANCE COMPANY OF THE WEST; Carmel Point (CA); Hybrid; USD 27,000 - 43,000; Full time

Job summary

ICW Group is hiring a Claims Assistant to provide administrative support to Claims Examiners and help ensure timely payments of benefits. The role requires interaction with insureds and external parties, data entry, and ERP documentation.

The position emphasizes accuracy, strong customer service, and collaboration within an office setting. Hybrid work options are available along with a competitive benefits package.

Qualifications

• High school diploma or GED required.
• 1+ years’ claims insurance or closely related experience preferred.
• Intermediate computer skills with Microsoft Office; ability to learn ERP software.

Responsibilities

• Delivers basic to intermediate administrative support to Claims Examiners.
• Contacts insured and other parties to obtain information to process claims.
• Documents conversations or information in ERP system.
• Updates claims information and retrieves data as needed.
• Supports Claims Examiners in payments and related tasks.

Skills

Customer service

Data entry

Microsoft Office

ERP software

Attention to detail

Time management

Reading/writing

Education

High school diploma or GED

Tools

ERP software

Job description

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible. Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for the twelfth consecutive year in a row and for the 20th time overall as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB

The Claims Assistant provides administrative support to assigned Claims Examiners to facilitate the effective administration of claims and the timely payment of benefits in accordance with applicable state law.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers basic to intermediate administrative support to Claims Examiners.
• Contacts insured and other relevant parties to the claim to obtain necessary information to process the insurance claim.
• Documents conversations or information on appropriate enterprise resource planning (ERP) system.
• Organizes and works with assigned Claims Examiners to update claims information as well as access, search and retrieve data.
• Stays current with diary tasks and procedural changes.
• Imparts exceptional customer service to internal and external customers.
• Provides information to insureds, claimants and outside vendors as requested by the Examiner.
• Processes claims for indemnity payments and state mandated forms.
• Processes appropriate claims related payments.
• Assists Claims Examiner through claim resolution on related administrative projects.
• Supports Claims Examiners in the preparation, processing and monitoring of payments.
• Communicates pertinent claim information to the client, legal counsel, service providers as well as internal claims staff.
• Ensures documentation required to process claims is accurate and complete for auditing purposes.

SUPERVISORY RESPONSIBILITIES

This role does not have supervisory responsibilities.

EDUCATION AND EXPERIENCE

• High school diploma or general education degree (GED) required.
• Minimum of 1+ years’ claims insurance or closely related experience.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

KNOWLEDGE AND SKILLS

• Intermediate computer skills with Microsoft Office Suite with the ability to learn enterprise resources planning (ERP) software.
• Basic understanding of office procedures.
• Exceptional customer service, phone etiquette and time management skills.
• Excellent data entry, strong attention to detail and ability to prioritize assignments.
• Must have the ability to: Read, write and comprehend simple instructions, short correspondence and memos.
• Use basic math skills to add, subtract, multiply and divide using whole numbers, common fractions and decimals.
• Collaborate effectively with others to achieve team goals and foster a positive team environment.
• Exercise sound judgment in executing work deliverables from written or verbal instructions.

PHYSICAL REQUIREMENTS

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.

WORK ENVIRONMENT

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment. This description is a general statement of essential job functions and responsibilities. The position may include other duties as assigned. We are currently not offering employment sponsorship for this opportunity #LI-ET1 #LI-Hybrid

COMPENSATION

The current range for this position is $19.58 - $30.88 This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?

• Challenging work and the ability to make a difference
• You will have a voice and feel a sense of belonging
• We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off
• Paid holidays throughout the calendar year
• Want to continue learning?
• We’ll support you 100%
• ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.
• ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

Job Category Claims

At ICW Group we offer a work environment that encourages entrepreneurialism and celebrates success. Our team members are hands‑on contributors who are given the opportunity to make an impact. It's our people who make us an employer of choice and the vibrant company we are today.