Senior Claims Support Specialist

ICW Group; Orlando (FL); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401K with company match

Paid time off

Paid holidays

Bonus potential

Job summary

ICW Group in Orlando, FL is seeking a Senior Claims Assistant to support Claims Examiners with administrative tasks, ensuring timely payments and compliant processing. This role also mentors less-experienced staff.

Responsibilities include data entry, information gathering, and coordination with departments to manage claims efficiently, while delivering excellent customer service to insureds and vendors.

Qualifications

• High school diploma or GED required.
• 2–3+ years' experience as a Claims Assistant or closely related experience required.
• Intermediate computer skills with MS Office Suite and ERP software.

Responsibilities

• Contacts insured or other involved persons to obtain necessary information to process claims.
• Documents conversations or information in ERP system.
• Mentors and trains less-experienced Claims Assistants.

Skills

MS Office

Customer service

Phone etiquette

Time management

Education

High school diploma or GED

Tools

ERP software

Job description

ICW Group in Orlando, FL is seeking a Senior Claims Assistant to support Claims Examiners with administrative tasks, ensuring timely payments and compliant processing. This role also mentors less-experienced staff.

Responsibilities include data entry, information gathering, and coordination with departments to manage claims efficiently, while delivering excellent customer service to insureds and vendors.