Claims Support & Admin Specialist

GNY Insurance Companies; New York (NY); On-site; USD 32,000 - 66,000; Full time

Benefits offered by this job

Annual discretionary bonus

Job summary

GNY Insurance Companies is seeking an detail-oriented Administrative Assistant to support the Claims Department in daily tasks. You will handle phones, scanning to ImageRight, mail processing, and various workflow activities within the claims process.

The role requires basic MS Office proficiency and familiarity with ImageRight/WINS. You will contribute to FNOL setup, HIPAA-related records, and coordination with examiners, strengthening the claims operations team.

Qualifications

• High School diploma or equivalent.
• 1-2 years administrative experience preferred.
• Knowledge of Microsoft Office 365 required.
• Experience with ImageRight and WINS a plus.

Responsibilities

• Answer phones, route calls and take messages.
• Prepare and mail correspondence (Overnight, regular, and certified).
• Use ImageRight, WINS and various Microsoft Applications (Outlook, Word & Excel).
• Process and review invoices.
• Open, prep, sort, and scan mail into IMAGERIGHT.
• FNOL claim setup and related workflow process including confirming coverage, new incident / claim setup, ISO claim entry, lawsuit setup, sending broker acknowledgements, and assigning tasks to examiners.
• Utilize the MCS portal to submit HIPAA authorizations for medical records, cancel requests, and import records received into the ImagRight file.
• Process Summons & Complaints
• Redact policies in ImageRight
• Share GNY's files with third parties via OneDrive
• Set Up Independent Medical Exams
• Back up main switchboard as needed.
• Participates in special projects and performs additional duties as required.

Skills

Communication skills

Customer service

Team collaboration

Time management

Creative problem solving

Education

High School diploma or equivalent

Tools

Microsoft Office 365

ImageRight

WINS

Job description

GNY Insurance Companies is seeking an detail-oriented Administrative Assistant to support the Claims Department in daily tasks. You will handle phones, scanning to ImageRight, mail processing, and various workflow activities within the claims process.

The role requires basic MS Office proficiency and familiarity with ImageRight/WINS. You will contribute to FNOL setup, HIPAA-related records, and coordination with examiners, strengthening the claims operations team.