Claims Supervisor Workers Compensation

Gallagher Bassett; Charlotte, Northern (NC, KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Job summary

Gallagher Bassett is seeking a senior-level claims leader to supervise a Workers' Compensation claims team and drive performance across a Southeast-focused jurisdiction. The role emphasizes hiring, coaching, and adherence to Best Practices to deliver high-quality service in a fully remote environment.

The ideal candidate will have extensive claims experience, a leadership background, and the ability to coordinate across clients, carriers, and internal teams to optimize outcomes.

Qualifications

• Ideal candidates have a Workers' Compensation claims background.
• 2+ years of leadership experience.
• Jurisdictional experience in the Southeast States.

Responsibilities

• Supervise a Workers' Compensation claims team of varying caseloads and complexities to deliver high-quality service.
• Promote Best Practices and guide the team to handle claims per GB’s standards.
• Drive talent by leading hiring and training, fostering performance and continuous improvement.
• Define team goals, motivate performance, and manage workloads for efficiency.
• Leverage Gallagher's technology to enhance team productivity and service quality.
• Communicate professionally with clients, carriers, and brokers.
• Identify coaching opportunities and position team members for career development.

Skills

Leadership

Claims management

Jurisdiction experience

Education

High School Diploma

Bachelor's Degree (Desirable)

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

• Jurisdictions: Southeast states
• Licenses: As needed depending on experience.
• Location: This role is fully remote work.

How you'll make an impact

Supervise: Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.

Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices.

Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.

Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.

Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.

Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.

Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

About You

Ideal candidates for this position will have:

• Claims Background: Workers Compensation
• Prior leadership experience: 2 years
• Jurisdictional Experience: Southeast States

REQUIRED QUALIFICATIONS:

• High School Diploma
• Minimum of 8 years related claims experience
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of all team member related functions

DESIRED:

• Bachelor's Degree

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)