Workers Compensation Claims Supervisor - New England

Arthur J. Gallagher & Co. (AJG); Quincy (MA); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Job summary

Gallagher Bassett is seeking an experienced claims leader to supervise a Workers' Compensation team, driving high-quality service and operational efficiency. The role emphasizes leadership, hiring, and ongoing process improvement within a fully remote arrangement.

Ideal candidates will have 10+ years of related claims experience, active licensure across states, and a deep understanding of team functions and best practices in workers' compensation.

Qualifications

• High School Diploma (required).
• Minimum of 10 years related claims experience.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of all team member related functions.

Responsibilities

• Supervise a Workers' Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.
• Promote Best Practices by guiding claims team to handle claims in accordance with GB’s Best Practices.
• Drive Talent by taking charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.
• Manage Workloads by defining team goals, motivating performance, and effectively managing workloads to ensure optimal efficiency.
• Utilize Technology to enhance team efficiency and overall quality of service.
• Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.
• Prioritize and Develop by identifying coaching opportunities and positioning team members for development.

Skills

Claims leadership

Workers' Compensation

Licensing in multiple states

Team management

Education

High School Diploma

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.

Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

• Claims Background: Workers Compensation
• Prior leadership experience: 1-2+ years of supervisory experience
• Jurisdictional experience: New England states - MA, CT, NJ, PA, NH, RI, VT
• Licenses: Applicable licensure - home state or designated home state license
• Location: This role is eligible for fully remote work.

How you'll make an impact

Supervise: Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.

Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices.

Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.

Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.

Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.

Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.

Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

About You

Required Qualifications

• High School Diploma
• Minimum of 10 years related claims experience
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of all team member related functions

Desired:

• Bachelor's Degree

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)