Workers Compensation Claims Supervisor - New England

Gallagher Bassett; Quincy (MA); On-site; USD 100,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Bassett is seeking a senior supervisor to lead a Workers' Compensation claims team in a fully remote capacity. The role focuses on delivering high-quality service, mentoring adjusters, and aligning practices with company standards.

Requirements include a long track record in claims, active licensure in relevant states, and strong leadership. A Bachelor’s degree is preferred, and the position offers competitive compensation and comprehensive benefits.

Qualifications

• Minimum of 10 years related claims experience.
• Licensed and/or certified in all states in which claims are being handled
• Location: role is fully remote
• Bachelor's degree preferred (additional qualifications are a plus)

Responsibilities

• Supervise a Workers' Compensation claims team handling a variety of caseloads.
• Promote best practices and consistency in claims handling.
• Lead hiring and training of adjusters to drive performance.
• Define team goals and manage workloads for efficiency.
• Leverage Gallagher's technology to improve service quality.

Skills

Claims background

Leadership experience

Jurisdictional knowledge

Licensure requirements

Team coordination

Education

High School Diploma

Bachelor's Degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Role specifics

• Claims Background: Workers Compensation
• Prior leadership experience: 1-2+ years of supervisory experience
• Jurisdictional experience: New England states - MA, CT, NJ, PA, NH, RI, VT
• Licenses: Applicable licensure - home state or designated home state license
• Location: This role is eligible for fully remote work.
• Knowledge of all team member related functions

How you'll make an impact

Supervise: Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.

Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices.

Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.

Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.

Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.

Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.

Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

About You

Required Qualifications

• High School Diploma
• Minimum of 10 years related claims experience
• Appropriately licensed and/or certified in all states in which claims are being handled

Desired

• Bachelor's Degree

Compensation And Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)