Workers Compensation Claims Supervisor - CT, NH, VT, RI, MA

Arthur J. Gallagher & Co. (AJG); Burlington, Northern (VT, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Gallagher Bassett is seeking an experienced senior claims leader to supervise a Workers' Compensation claims team across multiple jurisdictions, delivering high-quality service and fostering a culture of accuracy and accountability.

This remote-friendly role requires a High School Diploma, 10+ years of claims experience, active licenses in all states handled, and prior supervision. A Bachelor's degree is preferred.

Qualifications

• High School Diploma is required.
• Minimum of 10 years related claims experience.
• Licensed and/or certified in all states where claims are handled.
• Knowledge of all team member related functions.

Responsibilities

• Supervise a Workers' Compensation claims team handling a variety of caseloads.
• Promote Best Practices within GB’s framework.
• Drive talent through hiring and training of adjusters.
• Define team goals and effectively manage workloads.
• Leverage Gallagher's technology to enhance team efficiency.
• Communicate with clients, carriers and brokers professionally.
• Prioritize competing priorities and develop team members.

Skills

Supervisory experience

Leadership

Communication

Education

High School Diploma

Bachelor's Degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics

• Claims Background: Workers compensation lost time claims with two years of claims supervisory
• Jurisdictions: CT, NH, VT, RI & MA
• Licenses: CT, NH, VT & RI
• Location: This role is eligible for remote work

How you'll make an impact

Supervise: Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.

Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices.

Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.

Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.

Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.

Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.

Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

About You

REQUIRED QUALIFICATIONS

• High School Diploma
• Minimum of 10 years related claims experience
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of all team member related functions

DESIRED

• Bachelor's Degree
• 5 years of supervisory experience

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)