Claims Supervisor - Federal Defense Base Act

Arthur J. Gallagher & Co. (AJG); Orlando (FL); Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Bassett is seeking a seasoned Workers' Compensation claims leader to supervise a cross-functional team, drive Best Practices, and manage workload to deliver high-quality service.

The role supports remote work, requires 10+ years of claims experience and appropriate licensure, with a Bachelor's degree preferred; you will guide hiring and training and collaborate with clients, carriers, and brokers.

Qualifications

• Minimum of 10 years related claims experience.
• Licensed and/or certified in all states where claims are handled.
• Knowledge of all team member related functions.

Responsibilities

• Supervise and lead a Workers' Compensation claims team across diverse caseloads.
• Guide teams to handle claims per GB's Best Practices.
• Own adjuster hiring and training to drive performance and improvement.
• Define goals, motivate performance, and manage workloads for efficiency.
• Leverage Gallagher's technology to boost team efficiency and quality.
• Communicate professionally with clients, carriers, and brokers.
• Develop coaching opportunities and prepare team members for growth.

Skills

Leadership / people management

DBA / Longshore knowledge

Claims experience

Jurisdictional experience

Education

High School Diploma

Bachelor's degree (preferred)

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

• Claims Background: Candidates will have experience adjusting workers compensation claims inlcuding a full indemnity desk plus litigation from beginning to resolution
• Prior leadership experience: Minimum of 2 years prior leadership/people management experience in a claims environment required
• Jurisdictional experience: Federal Defense Base Act (DBA) and/or Longshore
• Licenses: Adjusters license not required
• Location: This role is eligible for fully remote work.

How you'll make an impact

Supervise: Lead and encourage a Workers Compensation claims teamhandlinga variety of caseload sizes and complexities to deliver high-quality and efficient service.

Promote Best Practices: Guide claimsteam tohandle claimsin accordance withGB’s Best Practices.

Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.

Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensureoptimalefficiency.

Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.

Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.

Prioritize and Develop: Effectively manage multiple competing priorities,identifycoaching opportunities, and position team members for successful development.

About You

Required Qualifications:

• High School Diploma
• Minimum of 10 years related claims experience
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of all team member related functions

Desired:

• Bachelor's Degree

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)