Claims Supervisor

Gallagher Bassett; Rolling Meadows (IL); Remote; USD 110,000 - 150,000; Full time

Job summary

Gallagher Bassett is seeking a Workers' Compensation Claims Manager to lead a remote team of adjusters, driving performance and applying Best Practices to ensure high-quality service.

Ideal candidates have 8+ years of WC claims experience, California jurisdiction knowledge, and a High School Diploma. A Bachelor's degree is preferred, with a commitment to developing talent and delivering outcomes.

Qualifications

• Minimum of 8 years related claims experience.
• Appropriately licensed and/or certified in all states in which claims are being handled.
• Knowledge of all team member related functions.

Responsibilities

• Supervise a Workers' Compensation claims team to deliver high-quality, efficient service.
• Promote Best Practices and ensure adherence to GB's standards.
• Drive talent acquisition and training to foster performance and development.
• Define team goals, motivate performance, and manage workloads for optimal efficiency.
• Leverage Gallagher's technology to enhance team effectiveness and service quality.
• Communicate with clients, carriers, and brokers professionally and proactively.
• Identify coaching opportunities and position team members for growth.

Skills

Workers' compensation claims

Leadership

Client communication

Education

High School Diploma

Bachelor's Degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers – people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

• Jurisdictions: California
• Licenses: California Designation. SIP Optional
• Location: This role is fully remote work.

How You'll Make An Impact

Supervise: Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.

Promote Best Practices: Guide claims team to handle claims in accordance with GB's Best Practices.

Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.

Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.

Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.

Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.

Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

About You

Ideal candidates for this position will have:

• Claims Background: Workers Compensation
• Prior leadership experience: 2 years
• Jurisdictional Experience: California

REQUIRED QUALIFICATIONS

• High School Diploma
• Minimum of 8 years related claims experience
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of all team member related functions

DESIRED

• Bachelor's Degree

#WorkersComp

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)