Claims Supervisor

U-Haul International, Inc.; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision plan

Onsite medical clinic

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

Tuition Reimbursement

Job summary

Repwest Insurance in Phoenix, AZ is seeking a Property Damage Claims Supervisor to lead a team of claims professionals responsible for investigation and resolution of property damage claims.

You will oversee daily operations, coach staff, monitor performance, and ensure compliance with company standards and applicable Department of Insurance regulations while delivering excellent customer service.

Qualifications

• Minimum of 4 years of experience handling and/or supervising auto liability claims.
• Excellent verbal and written communication skills.
• Strong leadership, interpersonal, organizational, and time management abilities.
• Demonstrated customer service and conflict resolution skills.
• Proficiency with Microsoft Office applications, including Excel.
• Ability to obtain an Arizona Adjuster License within 30 days of employment.
• Ability to work on-site in Phoenix, AZ, Monday through Friday, for a minimum of 8 hours per day.

Responsibilities

• Train and mentor adjusters on company policies, procedures, claim handling best practices, and effective desk management.
• Conduct daily claim file reviews to ensure compliance with established procedures and provide guidance on claim resolution strategies.
• Review and approve claim payments, settlements, and denial letters.
• Provide ongoing coaching, feedback, and performance management to ensure productivity, quality, and timeliness standards are met.
• Investigate and address customer complaints, identifying and implementing effective resolutions.
• Prepare written responses to formal complaints submitted through regulatory and consumer agencies, including the Department of Insurance and Better Business Bureau.
• Establish, communicate, and monitor performance expectations through regular evaluations and management reporting.
• Analyze performance metrics and trends to identify development opportunities and improve team results.
• Review and approve employee timecards and attendance records.

Skills

Verbal communication

Written communication

Leadership

Interpersonal skills

Organizational skills

Time management

Customer service

Conflict resolution

Microsoft Office

Excel

Tools

Microsoft Office

Excel

Job description

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

This position is not eligible for employer sponsorship.

This is a fully onsite position located at our corporate campus in Phoenix, AZ.

Repwest Insurance is seeking an experienced Property Damage Claims Supervisor to lead and develop a team of claims professionals responsible for the investigation and resolution of property damage claims.

As a Property Damage Claims Supervisor, you will oversee the daily operations of a team of Claim Adjusters, ensuring claims are handled efficiently, accurately, and in compliance with company standards and applicable Department of Insurance regulations. The ideal candidate is a strong leader who is passionate about coaching employees, driving performance, and delivering exceptional customer service.

Key Responsibilities:

• Responsibilities include, but are not limited to:
• Train and mentor adjusters on company policies, procedures, claim handling best practices, and effective desk management.
• Conduct daily claim file reviews to ensure compliance with established procedures and provide guidance on claim resolution strategies.
• Review and approve claim payments, settlements, and denial letters.
• Provide ongoing coaching, feedback, and performance management to ensure productivity, quality, and timeliness standards are met.
• Investigate and address customer complaints, identifying and implementing effective resolutions.
• Prepare written responses to formal complaints submitted through regulatory and consumer agencies, including the Department of Insurance and Better Business Bureau.
• Establish, communicate, and monitor performance expectations through regular evaluations and management reporting.
• Analyze performance metrics and trends to identify development opportunities and improve team results.
• Review and approve employee timecards and attendance records.

Qualifications:

• Minimum of 4 years of experience handling and/or supervising auto liability claims.
• Excellent verbal and written communication skills.
• Strong leadership, interpersonal, organizational, and time management abilities.
• Demonstrated customer service and conflict resolution skills.
• Proficiency with Microsoft Office applications, including Excel.
• Ability to obtain an Arizona Adjuster License within 30 days of employment.
• Ability to work on-site in Phoenix, AZ, Monday through Friday, for a minimum of 8 hours per day.

What We\'re Looking Fo r:

The successful candidate will be a motivated leader who can effectively balance operational oversight, employee development, and customer satisfaction while maintaining compliance with company and regulatory requirements.

• Medical insurance
• Dental & Vision plan with hearing care discounts
• Onsite medical clinic for team members and eligible family members
• New indoor fitness gym (Midtown Phoenix campus)
• CVS Virtual Care
• 24-Hour Nurse Line
• Wellness Program (HealthierYou initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University®
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company-paid life insurance
• Voluntary life insurance options
• Short-Term and Long-Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey\'s SmartDollar® Financial Wellness Program
• Paid holidays, vacation, and sick time
• YouMatter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U-Haul Mothers Program (Paid maternity leave)

#LI-LS1

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

2721 N Central Ave
Phoenix, Arizona 85004 Full-Time R252331

About Us

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.