Claims Clerk

U-Haul International, Inc.; Omaha (NE); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

401(k) Savings Plan

Tuition Reimbursement Program

Paid holidays, vacation, and sick time

Employee Stock Ownership Plan (ESOP)

Company-paid life insurance

EAP

Medical insurance

Dental & Vision plan

Job summary

Repwest Insurance Company in Omaha, Nebraska, is seeking a full-time Claims Clerk to support the Claim Department onsite. The role focuses on administrative tasks, data entry, and coordination to keep claims moving smoothly.

The ideal candidate has strong Microsoft Office and Outlook skills, excellent communication, attention to detail, and the ability to diffuse difficult calls. On-the-job training and opportunities for advancement are provided.

Qualifications

• High School Diploma or Equivalent.
• Good working knowledge of Microsoft Office and Outlook.
• Excellent verbal and written communication skills.
• Ability to remain calm and diffuse difficult callers.
• Positive attitude.

Responsibilities

• Complete activities auto populated in the claim system based on the claim type reported.
• Order police reports from various jurisdictions for claims.
• Send acknowledgement letters to customers and claimants.
• Call clients about damaged equipment and obtain photos.
• Send letters both regular and certified mail as directed by adjusters or supervisors.
• Research new mail or e-mails to see if the claim has been previously reported.
• Answer telephone calls for inter office and outside callers.
• Upload new mail and e-mails into the claims file electronically.
• Assist co-workers, adjusters and other departments as needed.
• Issuing checks to vendors.
• Provide additional support and research for special projects as requested by management.

Skills

Microsoft Office

Outlook

Customer service

Communication

Attention to detail

Calm under pressure

Education

High School Diploma or Equivalent

Job description

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

This position is not eligible for employer sponsorship.

This is a fully onsite position located in Omaha, Nebraska.

Repwest Insurance Company is looking for a full-time Claims Clerk for our office in Omaha, NE location. We are seeking an individual to provide administrative assistance to our Claim Department. We have a good track record of having a good promotional path if you are willing to work hard. This job is to provide administrative assistance to the Claim Department.

The successful candidate should have a good working knowledge of Microsoft Office and Outlook E-mail system. Along with logic and reasoning skills as well as good customer service skills. The candidate should have attention to detail as well as above average verbal and written communication skills. Must also have the ability to remain calm and diffuse difficult callers. A positive attitude is always a plus.

Responsibilities will include:

• Completing activities that are auto populated in our claim system based on the claim type that was reported.
• Order police reports from various jurisdictions for claims.
• Sending acknowledgement letters to customers and claimants.
• Calling our client about damaged equipment and obtaining photos of damaged equipment.
• Sending letters both regular and certified mail as directed by adjusters or supervisors.
• Researching new mail or e-mails in our claim system to see if the claim has been previously reported.
• Answering telephone calls for both inter office and outside callers.
• Upload new mail and e-mails into the claims file electronically.
• Assist co-workers, adjusters and other departments as needed.
• Issuing checks to vendors.
• Provide additional support and research for special projects as requested by management.

Education:

• High School Diploma or Equivalent
• Medical insurance
• Dental & Vision plan with hearing care discounts
• CVS Virtual Care
• 24-Hour Nurse Line
• Wellness Program (HealthierYou initiatives & challenges)
• Mindset App Reimbursement
• Pet Insurance & Wellness plans
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University®
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• Company-paid life insurance
• Voluntary life insurance options
• Short-Term and Long-Term Disability
• Critical Illness, Accident & Hospital Indemnity plans
• Business & business travel insurance
• MetLaw Legal Program
• MetLife Auto & Home Insurance
• LifeLock Identity Theft Protection
• Dave Ramsey’s SmartDollar® Financial Wellness Program
• Paid holidays, vacation, and sick time
• You Matter Employee Assistance Program (EAP)
• Discounts on cell phone plans, hotels, computers, vehicles & more
• Community involvement & volunteer opportunities
• U-Haul Mothers Program (Paid maternity leave)

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.