Claims Specialist, Cyber

CFC; New York (NY); In loco; USD 120.000 - 160.000; Tempo pieno

Descrizione del lavoro

CFC, a leading global insurer, seeks an experienced claims professional to support its US Admitted Claims offering and strengthen the global claims team. The role focuses on cyber claims, coordinating with forensic, legal and PR vendors, underwriting, finance, IT and product teams to ensure high-quality, cost-effective responses for insureds.

Key duties include handling cross-section cyber claims, managing reserving, third-party recoveries, and claims trends reporting, while meeting regulatory

Competenze

• Experience handling insurance claims, cyber experience desirable
• Experience with complex, multi-party claims
• Knowledge of US claims handling requirements
• Audit, governance and regulatory familiarity
• Strong written analyses and judgment skills

Mansioni

• Handle cyber claims from first notification of loss to settlement.
• Foster relationships with policyholders and brokers; deliver excellent service.
• Coordinate with a panel of response vendors during incidents.
• Ensure prompt and accurate reserving; pursue third-party recoveries.
• Identify deadlines from lawsuits and demand letters; manage queries.
• Collaborate with service providers to ensure quality and value for money.
• Handle general claims administration and management information.
• Provide feedback to underwriting and product teams on trends.
• Escalate issues to line manager when necessary.

Conoscenze

Cyber claims

Claims handling

Vendor management

Regulatory knowledge

Financial loss analysis

Descrizione del lavoro

An experienced claims professional is required to support our expanding US Admitted Claims offering and further strengthen CFC’s global claims team and to ensure that CFC continues to deliver a high-quality claims service to policyholders and brokers. We are seeking a conscientious and hardworking claims professional with experience and an interest in handling cyber claims.

This role will work with the CFC Global Claims and Incident Response team, along with a number of vendors including forensic, legal, and PR ensure that CFC delivers a cost effective, but high-quality response to our Insureds. The role will also involve working with Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal, state and statutory requirements and obligations.

About the role

Your responsibilities will include but are not limited to:

• Proactively handle a cross-section of cyber claims on behalf of CFC from first notification of loss to settlement.
• Foster good relationships with policyholders, brokers and drive excellent customer service.
• Actively work with a panel of response vendors during claims incidents.
• Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
• The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
• Work closely with CFC’s panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
• General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
• Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
• Identify and escalation claims related issues to line manager where necessary.

About you

• Experience handling insurance claims (Cyber is desirable, but not essential)
• Experience handling complex, multi-party claims and managing external advisers

Regulatory & compliance knowledge

• Working knowledge of US insurance claims handling requirements, including fair claims practices
• Experience operating within defined claims authorities, governance frameworks, and audit expectations

Technical knowledge

• Strong policy interpretation and coverage analysis skills
• Ability to assess financial loss and causation, including reviewing transaction documentation and financial information
• Confidence using claims management systems, producing clear written analyses, and making recommendations

Base salary: $120,000–$160,000 (dependent on experience).