Cyber & Technology Claims Consultant

Hanover Insurance Group, Inc.; United States; Remote; USD 105,000 - 165,000; Full time

Job summary

Hanover Insurance Group, Inc. is seeking an experienced Cyber Claims Consultant for a fully remote role in the United States. The position offers a salary range of $105,000 to $165,000, based on experience and expertise.

The role requires senior-level cyber/technology claims experience, with responsibilities spanning investigation, coverage analysis, evaluation, negotiation, and resolution. Success depends on technical proficiency, judgment, and collaboration with counsel, underwriters, and

Qualifications

• Three years’ experience handling Cyber & Technology claims with significant legal, financial, and reputational exposure.
• Experience across both first-party and third-party exposures is preferred.
• Proven ability to manage litigation strategy and direct counsel.
• Strong written and verbal communication skills; ability to simplify complex information and handle sensitive issues.
• Industry designations (CPCU, AIC) strongly preferred.

Responsibilities

• Independently lead complex case investigations and negotiate high-value claims.
• Analyze coverage, liability, and financial exposure with mastery of reserving strategy.
• Manage litigation strategy and develop tailored resolution strategies with top defense counsel.
• Respond promptly to active cyber events, providing timely support to customers and rapid incident resolution.
• Mentor and develop other claims professionals and contribute to standards.

Skills

Cyber claims handling

Negotiation

Policy coverage analysis

Communication

Project management

Education

Bachelor's degree

JD

CPCU

AIC

Job description

Our Major Case Unit is seeking an experienced Cyber Claims Consultant to join our growing team. ThisFully Remote position offers a competitive salary range of $105,000 to $165,000, based on experience, technical expertise.

We are looking for senior-level claims professionals with experience handling Cyber and Technology claims through every stage of the claims process, including investigation, coverage analysis, evaluation, negotiation, and resolution. These matters represent some of the company's most significant exposures and frequently involve complex coverage issues, evolving legal and regulatory considerations, and sophisticated multi-party litigation.

Success in this role requires exceptional technical claims expertise, sound judgment, and the ability to collaborate effectively with a broad range of professionals, including defense counsel, industry experts, underwriters, and agents. The ideal candidate thrives in a challenging environment, embraces complex problem-solving, and is committed to delivering exceptional claim outcomes while protecting the interests of our policyholders and the company.

In this role you will:

• Independently lead complex case investigations and negotiate high-value claims.
• Analyze coverage, liability, and financial exposure, and demonstrate mastery in reserving strategy and financial acumen.
• Manage litigation strategy and develop tailored resolution strategies in conjunction with top-flight defense counsel.
• Respond promptly to active cyber events, providing timely support and guidance to customers while addressing urgent needs and facilitating rapid incident resolution.
• First-party cyber claims-investigate cybersecurity incidents, identify the source and cause of the intrusion, and collaborate with insureds, legal counsel, and specialized vendors to contain the incident, minimize its impact, and coordinate an effective response.
• Serve as a subject matter expert (SME) across the claim organization to support the development of other claim professionals through direct mentoring and by modeling ideal adjusting techniques.
• Evaluate training programs and recommend improvements.
• Provide relevant reporting to underwriting and reinsurance and collaborate with underwriting, agents, vendors, and legal teams to improve policy language and refine underwriting risk selection.
• Streamline workflows and correct inconsistencies.
• Contribute to special projects.
• Attend industry events and continuing education seminars to stay current on best practices.
• Build and maintain strong relationships with business partners.

What you need to apply:

• Bachelor’s degree preferred; equivalent experience accepted. JD preferred or equivalent legal/claims experience. Industry designations (e.g., CPCU, AIC) strongly preferred.
• Minimum of three years’ experience handling Cyber & Technology claims with significant legal, financial, and reputational exposure.
• Experience across both first-party and third-party exposures is preferred.
• Recognized authority in negotiation and resolution of complex claims.
• Demonstrated expertise in analyzing policy coverage, legal liability, and regulatory frameworks across jurisdictions.
• Proven ability to manage litigation strategy and direct counsel.
• Experience mentoring others and contributing to the development of claims handling standards.
• Strong written and verbal communication skills are combined with the ability to simplify complex information and handle sensitive issues with professionalism.
• Ability to draft clear, factual, and objective work product without opinion.
• Skilled in selecting appropriate communication channels and demonstrating empathy across diverse stakeholder groups.
• Highly organized with proven ability to manage complex workflows and competing priorities.
• Strategic thinker with sound judgment and the ability to make informed decisions independently.

Physical Demands and Work Environment:

• Ability to manage a high volume of work is often necessary to meet deadlines.
• Required to work on-site as needed.
• May be required to maintain a reliable, high-speed home internet connection for remote work.
• Ability to work extended hours as business demands require, including evenings or weekends as needed.
• Willingness and ability to travel as necessary for business purposes.
• Ability to sit and/or stand for prolonged periods.
• Proficient in using a personal computer and standard office equipment.