Claims Officer, Cyber Claims

Liberty Mutual Group; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Liberty Mutual Group is seeking an experienced Senior Cyber Claims professional in New York to analyze, investigate, and determine coverage and disposition of complex losses. The role involves reserving, litigation management, and coordination with brokers, risk managers, and reinsurers.

Advanced cyber claims experience and superior communication skills are essential. The candidate will document claims in CMS, participate in mediations/arbitrations, and contribute to thought leadership in the

Qualifications

• Bachelor's or advanced degree; 10+ years claims experience.
• Advanced cyber claims experience preferred.
• Superior verbal and written communication skills.
• Advanced knowledge of claims handling concepts, practices and techniques, including coverage issues and product line knowledge.

Responsibilities

• Analyzes, investigates, and evaluates the loss to determine coverage and claim disposition.
• Documents claims in CMS and diaries future events or follow-ups.
• Establishes reserves for indemnity and expense within authority; reviews regularly for adequacy.
• Manages litigation process and engages with counsel as needed.
• Coordinates with brokers, risk managers, and reinsurers; participates in mediations/arbitrations.
• Maintains licenses and contributes to audits and thought leadership in cyber claims.

Skills

Claims handling

Analytical thinking

Negotiation skills

Verbal and written communication

Cyber claims knowledge

Education

Bachelor's degree

Advanced degree

Tools

CMS

Job description

Analyzes, investigates, and evaluates the loss to determine coverage and claim disposition.

Utilizes CMS to document claims and to diary future events or follow-up.

Within prescribed settlement authority, establishes appropriate reserves for both indemnity and expense and reviews on a regular basis to ensure adequacy.

Makes recommendations to set reserves at appropriate level for claims outside of authority level.

Prepares comprehensive reports as required.

Identifies and communicates specific claim trends and account and/or policy issues to management and underwriting.

Manages the litigation process through the retention of counsel.

Adheres to the line of business litigation guidelines to include budget, bill review and payment.

Pro-actively manages the case resolution process.

Actively participates in mediations and arbitrations, as well as negotiation discussions within limit of settlement authority.

Participates in the claims audit process.

Provides claims marketing services by meeting with brokers, risk managers and reinsurers.

As required, maintains insurance adjuster licenses.

Coordinates incident response activities with breach coaches, forensic firms, crisis‑communications teams, and cybersecurity vendors during active cyber events.

Evaluates forensic findings (e.g., Digital Forensics and Incident Response (DFIR), Forensic Accounting) and integrates conclusions into coverage and liability decisions.

Advises insureds on recovery strategies, including business interruption documentation, data restoration processes, and post‑incident cyber‑hygiene improvements.

Engages in thought leadership such as panel presentations, white papers, conference attendance, etc.

Bachelors' and/or advanced degree 10 + years claims experience, with at least 5 years within a technical specialty.

Advanced Cyber claims experience preferred.

Highly advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues, and product line knowledge Functional knowledge of law and insurance regulations in various jurisdictions Demonstrated superior verbal and written communications skills Highest level of advanced analytical, decision making and negotiation skills